Agency Operations Project Manager

Menlo Park CA,
Job Terms:
Posted By:
Carin Wallace

Job Description:

The Agency Operations function will assist with operationalizing and optimizing the system through which central Global Business Marketing teams plan, manage and outsource marketing and sales assets to external vendors. This includes working with internal teams to define and identify gaps within regional vendor rosters, partner with Sourcing on RFP needs and collaborate with Procurement to assess agency footprint and utilization. This function is also responsible for codifying best practices and templates, as well as running point for trainings and quarterly reviews. Agency Operations will also work closely with regional PM and Creative to assess overall effectiveness of external vendor and resourcing models.

This role will sit with GBM teams, supporting the Head of Agency Operations.


  • Partner with Marketing Infrastructure, Sourcing, Procurement, Finance, Global Customer Marketing, Creative & Experience, and regional Marketing, Creative and PM to define best practices and guidance for an optimized GBM outsourcing model
  • Act as POC for vendor operations, contract terms, rate negotiation and best practices for ways of working
  • Define, maintain and promote a preferred vendor list within GBM
  • Work closely with GBM teams and Sourcing to assess and negotiate vendor growth strategies and evaluate new and existing opportunities
  • Codify best practices for evaluating, onboarding and managing relationships with vendors and contractors
  • Coordinate training and compliance of relevant tools and process, including standardized 360 supplier performance reviews
  • Support GBM teams with vendor recommendations for specific project needs
  • Support the development and implementation of ongoing process and infrastructure improvements



  • 5-6 years of relevant or related working experience in creative operations preferred
  • Experience at an agency or studio 
  • Understanding of marketing agency business and staffing models
  • Experience managing budgets and external vendors / agencies
  • Experience fostering cross-functional relationships in a medium to large global org
  • Excellent oral and written communication skills
  • Track record of resourcing and delivering projects in scope, on-time, and within budget
  • Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner

Client Description:

This TOP social media company, headquartered in Menlo Park, CA, was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate. With over two billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry  
  • Work in an Agile environment, in constant iteration and problem solving mode
  • Take part in global internal conversations that are happening with stakeholders, wherever they may be located, who are the best at what they do