Business Analyst | CX Strategy

Stamford, CT
Job Terms:
Start date:
Posted By:
Vicki Schuch

Job Description:

Our global client is seeking a Business Analyst for CX Strategy

• Assist in developing best practice reviews for leading CX strategies/tools

• Assist in maintaining an internal CX site with resources and tools

• Assist in preparing executive-level presentations and workshop materials Measurement and Analytics

• Conduct analyses on CX data for trends, relationships, patterns, pain points and opportunities

• Assist in dashboarding and reporting through data visualization and storytelling to enable operating teams to take (the right) actions

• Monitor and maintain a portfolio, backlog, and roadmap of CX projects Project Management, Communication and Collaboration

• Assist in organizing internal CX events (summits, journey mapping sessions)

• Assist in CX projects including logistics support, action item tracking, communications, and status reporting

• Support culture change through assistance with internal communication and collaboration including workshops, roadshows, newsletters/articles, etc.


Skills Required

• Entrepreneurial mindset, and goal oriented (self-directed, proactive)

• Curiosity to learn new things especially around customer service technology and consumer insights

• Passionate and able to work in a fast-paced, start-up, and team environment

• Upbeat, personable, positive, and can-do attitude

• Superior People Skills - ability to collaborate with cross-functional teams

• Excellent problem-solving skills

• Highly organized and detail oriented

• Strong project management skills

• Light editorial skills (writing, editing, proofreading)

• Ability to travel to various offices within Connecticut

Experience Required

• Previous client centric experience is considered an asset

• Ability to analyze and synthesize complex data

• Ability to quickly identify business problems/opportunities

• Ability to communicate orally and in writing in a clear and straightforward manner

• Ability to manage multiple projects at one time

• Ability to prioritize and organize effectively

• Ability to show judgment and initiative and to accomplish job duties

• Proficiency with software applications (i.e. Word, Excel, PowerPoint, etc.)