#148968

Digital Delivery Manager - 9364866

Location:
South San Francisco
Job Terms:
Temporary
Salary:
$70/hr
Start date:
07/15/2019
Posted By:
Christina Clark
Date:
06/19/2019

Job Description:

Web/Mobile Delivery Manager

Digital Customer Experience is a functional group within our Pharmaceutical Client comprised of experienced digital experts who partner across the Commercial Marketing Group (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes. 
The Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through Web/Mobile.

• Responsible for the coordination and execution of multiple website/mobile related projects ensuring consistency with brand strategy and business objectives 
• Works in partnership with internal and external teams to deliver web projects on time and budget through effective management of the project timeline, issues, risks, dependencies, and deliverables 
• Has a good understanding of web best practices including user experience, SEO, A/B testing, and website performance optimization 
• Drives customer-centric service delivery, quality production, and optimization for impact and efficiency 
• Maintains high-quality data in and leverage analytics to drive data-driven decisions 
• Manages production agency/vendor management and UAT team to coordinate approval for launch 
• Adheres to processes and standards for campaign management and assess operational metrics in order to prioritize work and develop business-focused recommendations 
• Delivers Operational Excellence by identifying and implementing process improvements and informing standards that enable great customer experience 
• Uses expertise to influence overall service roadmap and portfolio 
Tests pilots and drives adoption of new capabilities 

• Deep familiarity with service production marketing technology, processes, and tools 
• Experience with website management tools like AEM, Google/Adobe Analytics, JIRA, Confluence is highly desirable 
• Digital marketing knowledge and experience in multichannel/digital marketing preferred 
• Ability to apply data and analysis to drive decision making 
• Strong project management skills to meet goals within constraints of time and budget 
• Attention to detail to ensure quality and consistency of deliverables 
• Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence 
• Learning mindset and ability to identify/apply learning to other situations 
• Experience in the software, CPG, pharmaceutical or biotech industry preferred 

*3+ years experience in digital marketing, preferably Web/Mobile 
* Bachelors Degree 

REQUIRED SKILLS:

  • BUDGET OPTIMIZATION 
  • PERFORMANCE OPTIMIZATION 
  • PROJECT MANAGEMENT 
  • SEO 
  • USER EXPERIENCE 
  • AGENCY MANAGEMENT 
  • CAMPAIGN MANAGEMENT 
  • DIGITAL CAMPAIGN 
  • DIGITAL MARKETING 
  • JIRA 
  • MARKETING 
  • METRICS 
  • OPERATIONS 
  • PROCESS IMPROVEMENTS 
  • SEARCH ENGINE OPTIMIZATION 
  • UAT 
  • VENDOR MANAGEMENT