UX Writer

San Bruno, CA
Job Terms:
Start date:
Posted By:
Lindsay DesRochers

Job Description:

The UX writer plays a crucial role in this mission, crafting web and in-app copy along with transactional communications to seamlessly lead the customer through a successful, enjoyable online shopping experience. 

What You’ll Do: 

• Write brief, persuasive, on-task copy that engages users and facilitates understanding throughout the customer journey, e.g. homepage banners, header/subhead copy, CTAs, email, push, SMS, FAQ, etc. 
• Use personas, mental models and customer insights to inform your copy 
• Implement consistency in messaging across various departments or features, ensuring cohesive narratives while upholding brand voice and tone 
• Adhere to Web Content Accessibility Guidelines (WCAG) in drafting and revising copy 
• Proofread your work and the work of others 
• Take stakeholder feedback into account, and propose alternatives as necessary 
• Contribute to the team’s content repository 
• Partner with content strategy and design in tracking and documenting the work flow; help build/refine a content tracking system to streamline our processes 

What you’ll need: 

• Familiarity with tenets of design research, interaction design and product design 
• Growth mentality; receptive to feedback from stakeholders, peers and managers 
• Self-motivation; able to work independently, but equally comfortable in a group environment, sharing your work with teammates 
• Agility and adaptability – the priorities of an e-commerce business are ever changing 
• Bachelor’s degree and 2–3 years of writing experience, preferably customer-facing in a tech, retail or e-commerce environment