Lead UX Researcher / Service Designer

Newark, NJ 07102
Job Terms:
$70-75/hr W2 + benefits
Start date:
Posted By:
Chelsea Caudill

Job Description:

AQUENT is seeking a Lead UX Researcher / Service Designer for a leading, fortune 500 financial services client. As Lead UX Researcher / Service Designer you’ll work in a multidisciplinary team to deliver word-class, human-centered products and services. The ideal Researcher / Designer will have a mix of agency and corporate environment experience. This is a Senior role looking for at least 8 years in service design, user research, or UX design.

This role is focused on user research, usability testing and information architecture. This company is transitioning away from being just a "transactionally " focused organization & shifting towards how to become more integrated in their customers lives by offering different products, services, information & even education to their customers. The UX Researcher / Service Designer will help identify opportunities for improvement & enhance both internal design systems and customer experiences. 

***This role is a contract to potential hire opportunity and requires being onsite with our client 40 hours a week in Newark, NJ.*** For quick apply, send your portfolio directly to ccaudill@aquent.com. 

Service Designer Required skills:

  •  A portfolio that shows case studies of executed service design work 
  • 8+ years in a service design, research or equivalent experience design role 
  • Combination of agency and corporate environment 
  •  Solid understanding of Information Architecture, taxonomy, language and content matrixes 
  • Experience running design workshops and planning sessions with multiple business units 
  • Mature and seasoned experience with the following:
  • Experience / Journey Mapping
  • Research 
  • Card Sorting 
  • Focus Group 
  • Anthropology & Ethnography 
  • User Testing 
  • Experience Strategy 
  •  Wireframing 
  • Sketching 
  • Prototyping 
  • Sitemapping 
  •  Workshop Facilitation 
  •  UserFlows 
  • Demonstrable experience of how to interpret qualitative and quantitate research 
  • Demonstrable experience of preplanning user testing best practices and approaches 

Service Designer day to day: 

  • Analyze failure within experiences and identify root causes for that failure 
  • Diplomatically advocate for best CX practices. 
  • Identify opportunities for cost reduction and improvement within an existing service 
  • Understand customer needs and identify where separate interactions should come together as one that meets that need 
  • Arrange these separate interactions into rational customer journeys and experience maps within that service 
  • Look for commonalities in activities across experiences where product opportunities could be realized 
  • Understand the core Human Centered Design framework of an experience and recommend targeted improvements to that framework that accommodates new and improved process refinements 
  • Ability to create and test interactive prototypes in accordance with task, scenario and journey 
  • Identify and design new cross-functional design patterns and standards 
  •  Collaborating on designs with developers 
  • Put forward new cases for designs improvements with product managers 
  • Communicate with detailed research and industry backed decisions representing all experience touch- points 


Client Description:

Why do talent like working here? 

  •  Culture of great collaborators who will pitch in, no egos.
  • Plenty of opportunities for advancement & growth 
  • Challenging work combined with great work-life balance 
  • Beautiful office 
  • 91% of employees approve of the CEO