Business Communications Consultant

Minneapolis, MN
Job Terms:
Start date:
Posted By:
Mali Gupta

Job Description:

Customer Operations Communications Consultant


Part of The Customer Experience Strategy team, the Business Communications Consultant will be responsible for leading communications efforts in partnership with the broader Commitment to Customer (C2C) remediation project plans for company, and contributing to issues-related communications needs.


This person will engage with others across the enterprise, particularly within the C2C Center of Excellence, to plan, write, and support execution of remediation communications. This team member will have a proven track record of editing and publishing well-crafted, easy-to-read work product that is technical in nature, particularly in time-sensitive environments with multiple contributors.


Responsibilities include:


•    Planning, writing, editing, coordinating, and supporting execution of complex and/or sensitive communications related to remediation efforts for the Auto business.

•    Meeting established deadlines with tight turnaround times.

•    Manage competing messaging priorities and version control for large-scale, complex, and sensitive communications projects.

•    Work with ambiguity and navigate information needs to achieve goals and meet deadlines.

•    Work within tight timeframes and demonstrate capability to work in a high-volume communications environment.

•    Consults with managers to develop communication goals, objectives and plan to best communicate messages.



Client Description:

This Fortune 500, financial client has its foundation in San Francisco and provides legendary consumer and business services driven by generations of industry-leading professionals. For over 140 years, this multi-billion dollar institution has partnered with freelance professionals and experts to build a bank capable of thriving in the 21st century. With branches and offices globally from Hong Kong to Wall Street, constant industry is required of this hiring titan.


This socially responsible financial organization:

  • Actively promotes employees diversity

  • Partners with underserved communities to promote economic development

  • Continually adopts methods to reduce carbon footprint

  • Increases year-over-year philanthropic giving

  • Boasts long-term employee retention


Working here gets you in with a company that, in 2018, was recognized by Forbes as one of the best AI companies to work for. If social responsibility is a priority in your job consideration process, THIS is the company you want to be with. DiversityInc. lists them as a Top Company for Diversity, LGBT, Diversity Councils, and Veterans. In an ever-changing workplace landscape, this banking leader relies on steady innovation from it’s freelance partners to drive the conversation on adaptation and success in the digital economy. Be a part of something bigger!