Senior User Researcher / Producer

Austin, TX
Job Terms:
Start date:
Posted By:
Kara Lyons

Job Description:

Our client, a Fortune 500 FinancialTech company, is looking for a Senior User Researcher/Producer to join their team in Austin, TX. This is a full time, onsite role with full benefits (medical, dental, 401K).   

Under minimal supervision leads, facilitates and partners with teams through the qualitative research process, inspiring a human-centered design approach and outcomes that serve the membership by furthering their financial security.
Determines the appropriate research methodologies, design and synthesis of research using insights to define the problem and establish criteria for making informed design decisions.
Serves as key resource to guide teams through Design Research methods. Spreads curiosity and arms others with empathy. Practices and trains others in captivating storytelling. Equips teams with the tools to find the customer voice.
Defines and publishes research and synthesis best practices. Supports the development and maintains academic relationships for the purposes of research.
Collaborates to define and build a set of design research toolkits for teams to leverage.
Mentors and provides guidance to peers and teams; navigates through obstacles to resolve escalated issues of an unusual nature.
Minimum Requirements:

Bachelor’s Degree, OR, 4 additional years of related design experience.
6 or more years of Design Research or related experience required.
Experience in design research activities including planning, moderation, analysis and synthesis, insight translation and communication of findings required.
Advanced knowledge and demonstrated application of design research and synthesis methods required.
Advanced knowledge in design research industry practices and emerging trends required.
Preferred Requirements:

Broad knowledge and practice of the spectrum of qualitative user research methodologies with an emphasis on generative research in both lab and field settings
Ability to coach and guide non-researchers in the practice
Experience leading cross-functional teams
Experience in an Agile environment
Remote user testing application knowledge (UserZoom, UserTesting.com)