The UX Design Lead is responsible for full life cycle discovery, research, and design to bring functional digital product experiences to life.
The Design Lead provides vision and guidance across the product portfolio, leading the overall design process and interfaces with senior stakeholders. The Lead is also responsible for leading user research, need-finding, and driving the solution vision based on business and user insights.
Bachelor's Degree with a minimum of 5 years relevant experience
You should be comfortable hands-on and design of multi-channel experiences and getting deep into the product to drive distinctive UX and UI design for highly functional digital products.
Advocates for user-centered, simple, elegant design
Drive user research to uncover insights, craft personas, and map experiences across the product portfolio
Ensure experience ecosystems and service maps are consistent, desirable and efficient across channels
Lead development of concept sketches and storyboards, detailed interaction designs and screen flows, and prototypes to clearly articulate solutions and guide agile teams
Drive concept and usability testing to iteratively validate and improve solution design
Consolidates UX-related improvement suggestions and executes through structured improvement initiatives
Tracks user experience metrics and reports on the success of UX improvements, including analytics
Required Work Experience
Has mapped user experience workflows (e.g., select BAs), or has formal education in design thinking (e.g., CMU co-op) Required
Excellent track record in prior work of user research, experience design, rapid prototyping, usability testing Required
Experience design and data visualization skills, including use of a diverse set of software (e.g., Adobe Creative Suite, Invision, Sketch, and others) Required
Experience conducting user / client research Required
Demonstrates strong communication skills with ability to articulate to clients / users the value of using design thinking to solve problems
Ability to produce high quality creative output under quick turnaround times and strict deadlines
Mix of wireframe, UX/UI and visual design + leadership skills
Synthesize abstract ideas into concrete implications for design
Strong sense of project ownership and progress against deadlines
Excellent collaborator with people of all levels and backgrounds to drive design thinking
Open to learning new ideas outside scope
Collaborative, curious, empathetic, open-minded, innovative
Future growth opportunity
Mentor and develop junior and mid-level designers
Lead design workshops and advocate for user centered design throughout the organization
Driver's License Required
Must be able to respond to Company emergencies by performing a System Emergency Assignment
Must be able and willing to travel within Company service territory, as needed.