Communications Manager

Seattle, WA
Job Terms:
DOE + Benefits
Start date:
Posted By:
Audra Kemmerling

Job Description:


· Work as part of the North American team, developing internal communications plans and content with clear, tailored narratives to engage Customer Fulfillment operations employee base 

· Ownership of the North American editorial calendar for Customer Fulfillment 

· Coordinate the delivery of content and channels and implementation of proactive campaigns across Customer Fulfillment 

· Proactively build and manage relationships with key internal stakeholders, functions, and geographies 

· Provide expert internal communications counsel, and manage and support crisis communications as needed 

· Represent Customer Fulfillment in the development of proactive employee campaigns

· Provide supplemental communications support to the North America team for other business types as needed.

· Be the employee experience advocate, representing and protecting this through all strategies and decision-making

Required Skills:

• Bachelor’s degree in Communications, Public Relations, Journalism, or related field 

• 5 years of public relations or communications experience 

• Internal communications experience within a multi-national company 

• Excellent writing and verbal communication skills are a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative

Preferred Skills:

• Internal communications experience with fulfillment centers, retail operations, logistics, and/or technology companies is highly preferred 

• Experience building strong relationships with subject matter experts and stakeholders to develop Operations, Human Resources, and Employee Relations content for a diverse, remote, and mobile workforce 

• Experience developing creative, effective approaches to difficult communications challenges 

• Experience creating metrics to measure communication effectiveness, reach, and engagement 

• Experience developing, building on, and managing an annual editorial calendar with robust, engaging content across a variety of mediums and channels 

• Excellent writing skills are a must, with the ability to think and communicate clearly, formulate a clear point of view on complicated issues, and create a concise and well-written narrative

• Comfortable dealing with ambiguity and able to form a cohesive and effective outcome from potentially incongruous facts and individual perspectives 

• Possess a strategic approach to problems solving; able to anticipate potential reputational issues 

• Ability to exercise high judgment and persuasion, particularly in narrow time-frames 

• Willing to get work done, even when at times it’s outside the scope of the job 

• Experience developing creative, effective approaches to reach a mobile (non-desk) and diverse global audience. 

• Project management experience including the ability to articulate how campaigns come to life across channels and audiences. 

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

Client Description:

Our client is world-renowned e-commerce and cloud computing company considered by many to be the world’s most customer-centric organization. Based in Seattle, our client is known for having small, agile, and innovative teams made up of members who think big, are always curious, and have a strong bias for action, and high standards. 

They are an equal opportunity employer that prioritizes diversity, and equality, and encourages all employees to bring their authentic, original, and best selves to work each and every day. Their top priority is understanding how their customer is evolving and they remain diligent in providing convenience, affordable products, and unrivaled customer service. 

Many offices are located in the heart of Downtown Seattle/South Lake Union and are well-known for being dog-friendly!