Community Manager

San Francisco, CA
Job Terms:
Start date:
Posted By:
Heather Farrin

Job Description:

You are obsessed with Social Media and how to build a community and how content travels on our platform. You know what it takes to have a strong Social voice, and you practice what you preach. Your grammar, spelling, and punctuation is impeccable, but you always double and triple check yourself. 

Responsibilities will include: 

Create daily copy for replies and community management. 
Find relevant messages to respond to throughout the day 
Stay on top of social memes and language, surfacing trends to share with the wider team 
Escalate any issues on the account as you see them and refer them to relevant parts of the company - e.g. messages from journalists, urgent customer questions, potential news stories 

Skills and Requirements: 

Minimum 2-3 years experience in community management, having run social presences for a brand. 
Razor sharp editing skills: Can digest the company voice and apply to all content 
Understanding of the marketing, media and digital advertising landscape 
Preference for a fast-paced and dynamic environment; track record working across complex cross-functional Team 
Resourcefulness, attention to detail, and comfort offering solutions and clarity where there is ambiguity 
Proficiency crafting creative, inspiring, stories that communicate complex concepts simply 
Outstanding communication, teamwork and interpersonal skills; team-first mentality 
Passion for our product and knowledge of how the service works and how marketers use it 
Curiosity and willingness to learn 
Strong organizational and time management skills 

Our ideal candidate will have: 

Strong social skills. Ability to communicate thoughtfully, expertly, and engagingly across platforms 
A track record for developing insightful, interesting content 
Impeccable writing and editing skills and a passion for storytelling 
Ability to think on your feet: being able to respond to events quickly 
Attention to detail 
The drive to see projects through from planning and concept development to execution and analysis 
A desire to work in a fast-paced, collaborative environment 
A creative thinker who loves to brainstorm big, out of the ordinary ideas

Client Description:

This online news and social networking service is building a platform where all voices can be heard, creating fun ways for people to express themselves. They pride themselves as innovators who are not afraid to experiment. They are a learning organization with a growth mindset and they are always looking for ways to improve their product and themselves.

This company has a bold aspiration to reach every person on the planet. They believe that goal is more attainable with a team that understands and represents different cultures and backgrounds and are committed to inclusion and diversity in every aspect of the organization. Here, passion and personality matter. You’ll work with creative and curious people across the globe!