Technical Account Manager

Seattle, WA
Job Terms:
Start date:
Posted By:
Scott Toohill

Job Description:

1. Vendor management, digital content pipeline and ingestion, TAM, or QA role 
2  Customer Service or vendor/client communication experience via email 
3. Proficiency in Windows, Outlook/Exchange, Word, and Mac 
4. Professional/detailed written and verbal communication skills 
5. Medium-to-high level Excel experience (VLOOKUP, Pivot, and Macro) for data analyze/collection 

 2+ years Experience 

Digital Software and Video Games (DSV) Content Operation team provides technical support for the creation, quality control and continuing maintenance of digital distributed software and video game titles across the US, EU and JP marketplaces. 
The team is responsible for generating content for  global Digital Media Services. Our goal is to build technologies and processes that create distinctive products for our customers and services for our partners. 

Technical Account Manager (TAM) Associate will lay the foundation for seamless flow of approved digital content and metadata throughout the digital supply chain from vendors and content providers to end consumers. will also be responsible for professionally engaging with content providers to ensure their content goes into saleable distribution in a timely and high quality manner. This role is responsible for the quality of the product and for ensuring content providers receive excellent service. The TAM Associate will be evaluated on his/her ability to meet quality and operational performance objectives as well as his/her professionalism with internal and external stakeholders. As the primary conduit for digital content and as the key operational interface with content providers, the TAM Associate will demonstrate an unrelenting passion for serving Amazon’s customers and partners. 

If you are a self-starter, comfortable with ambiguity, managing multiple tasks simultaneously, with strong process improvement focus, attention to detail, and an ability to work in a fast-paced and ever-changing environment this is your chance to shine!


Client Description:

Our client is world-renowned e-commerce and cloud computing company considered by many to be the world’s most customer-centric organization. Based in Seattle, our client is known for having small, agile, and innovative teams made up of members who think big, are always curious, and have a strong bias for action, and high standards. 

They are an equal opportunity employer that prioritizes diversity, and equality, and encourages all employees to bring their authentic, original, and best selves to work each and every day. Their top priority is understanding how their customer is evolving and they remain diligent in providing convenience, affordable products, and unrivaled customer service. 

Many offices are located in the heart of Downtown Seattle/South Lake Union and are well-known for being dog-friendly!