UX Content Strategist

San Bruno, CA
Job Terms:
Start date:
Posted By:
Lindsay DesRochers

Job Description:

We are hiring a UX Content Strategist in the San Bruno, CA area with significant writing and editing experience in e-commerce and tech, preferably B2C with a Bachelor’s degree and 5+ years of experience, or master’s degree and 3+ years of experience.

Our client is on a mission to put technology to practical use for the customer – enabling them to shop whenever/wherever, streamlining everyday tasks and, most importantly, humanizing the experience while saving them time and money. 

The content strategist plays a crucial role in this mission, orchestrating interactions with customers throughout the online journey, resolving any gaps in communication and collaborating with design for a best-in-class experience and straightforward, engaging content. 

What You’ll Do: 

• Solve complex problems, using data, analytics and business objectives to inform (but not overwhelm) customer-facing content 
• Participate in generative research by visiting the store and being involved in user testing 
• Define the value prop in every new initiative, helping keep the end goal in sight 
• Write succinct, on-task content that engages users and reduces confusion, e.g., onboarding, toasts, modals, error messages, FAQ, transactional emails, push/SMS, etc. 
• Ensure UX copy meets the highest level of compliance with Web Content Accessibility Guidelines (WCAG) 
• Manage messaging to ensure satisfactory E2E experiences; minimize friction for the customer while driving desired outcomes 
• Audit/revise/retire content, ensuring a consistency of voice and tone throughout the experience; enhance flows, page organization and information architecture 
• Contribute to the development of content processes; collaborate with designers and researchers to support a cohesive UX ecosystem 
• Educate business/product managers and other teams on content strategy’s role in shaping new features and program launches 

What you’ll need: 

• Significant writing and editing experience in e-commerce and tech, preferably B2C 
• Solid work samples showcasing a data-driven approach that takes into consideration: business metrics, site assessment, competitive analysis and secondary research 
• Excellent presentation, communication and negotiation skills 
• Exceptional command of grammar and punctuation 
• Enthusiasm for following the latest industry news and developments 
• Curiosity to design to ADA standards as well as test with screen readers 
• Ability to juggle multiple projects; adaptable to ever-changing priorities 
• Bachelor’s degree and 5+ years of experience, or master’s degree and 3+ years of experience