#146320

Strategy Consultant / Service Designer-(4363764)

Location:
San Francisco
Job Terms:
Temporary
Salary:
$60-$68/hr
Start date:
05/01/2019
Posted By:
Gerald Garrison
Date:
04/10/2019

Job Description:

Excellent opportunity to get your foot in the door with a large, well known, global financial institution. 

Our client is  seeking an experienced design practitioner with strong skills across a variety of disciplines: quantitative research, qualitative research, service design as well as visual communication, data visualization, and possibly interaction design and business process analysis. Candidate should have 5+ years as a customer experience consultant in one or more delivery channels (digital, physical, virtual), ideally with 2 years or more as an Omni channel/cross channel service design practitioner. Require experience working inside a large corporate environment.

Core responsibilities of the role include

• Contribute to the design, planning and execution of primary research studies involving stakeholders, customers and team members.

• Read and synthesize secondary research sources, analyze themes and findings, and present clear, actionable insights which establish standards for measuring performance against process requirements.

• Identify metrics that could provide data for process management indicators for future improvement opportunities.

• Help evangelize insights and recommendations across disciplines and departments.

• Help facilitate service design workshops with individuals across lines of business, producing activities and materials, and writing follow-up reports and action plans.

• Write, design, and present material to extended project team throughout project lifecycles, including to executive stakeholders

Client Description:

This Fortune 500, financial client has its foundation in San Francisco and provides legendary consumer and business services driven by generations of industry-leading professionals. For over 140 years, this multi-billion dollar institution has partnered with freelance professionals and experts to build a bank capable of thriving in the 21st century. With branches and offices globally from Hong Kong to Wall Street, constant industry is required of this hiring titan.

 

This socially responsible financial organization:

  • Actively promotes employees diversity

  • Partners with underserved communities to promote economic development

  • Continually adopts methods to reduce carbon footprint

  • Increases year-over-year philanthropic giving

  • Boasts long-term employee retention


 

Working here gets you in with a company that, in 2018, was recognized by Forbes as one of the best AI companies to work for. If social responsibility is a priority in your job consideration process, THIS is the company you want to be with. DiversityInc. lists them as a Top Company for Diversity, LGBT, Diversity Councils, and Veterans. In an ever-changing workplace landscape, this banking leader relies on steady innovation from it’s freelance partners to drive the conversation on adaptation and success in the digital economy. Be a part of something bigger!