Design Thinking Manager (9097325)

Washington, DC
Job Terms:
Start date:
Posted By:
Chelsea Caudill

Job Description:

Seeking an Iterative Design/Design Thinking Manager to design, develop and execute human-centered design tests/experiments to enhance the relationship with our members and other audiences. Requires an unrelenting focus on the consumer, ensuring the design of best-in-class experiences. He/she will work closely with internal stakeholders and agency partners to focus on assumption/hypothesis mapping, experiment design (including success metrics), experiment execution and communication of key learnings. 

This is a one year contract + benefits with strong potential to convert permanently with our client. For quick apply, please email your resume directly to ccaudill@aquent.com 

• Identifying, designing and executing experiments/tests (in-person & digitally) with varying levels of prototype fidelity. 
• Leveraging human-centered design/design thinking and lean startup innovation, including design sprints, assumption/hypothesis mapping, experiment design/execution and learnings documentation. 
• Modeling creativity and flexibility in the design of experiments/tests to enhance the experience. Be willing to try, fail and adapt in a quick cycle. 
• Program management of concurrent quick-turnaround experiments/tests, across projects and stakeholders. 
• Relationship management of various stakeholders and agencies/freelancers. 
• Defining meaningful success metrics to gauge experiment outcomes and learnings. 
• Effective communications (verbal and written) to model an iterative design mindset, summarize key learnings and evangelize progress made through iteration. 

• BA/BS degree required; graduate degree in design, business, consumer research or similar, a plus. 
• 5-7+ years of experience in human-centered design, design thinking and/or lean startup for experience design and/or new product development. 
• Passion for understanding user needs and an eye for visual design. 
• Strong attention to detail with ability to project manage multiple, evolving priorities and tight deadlines. 
• Exceptional verbal and written communication skills. 
• Experienced in seeding innovation methodologies and mindset in a large organization. 
• Experience working in a customer/consumer experience (CX) team a plus. 

Skill/Role Level Years Preference 
Lead Medium Projects (3-12 Months) 
Product Marketing 
Marketing Communications 
Attention to Detail 
Project Management 
Ideation Expert 
Project Lead Expert 
Testing & Implementation Of New Tools And Processes 
Program Manager 
Conception Expert