UX Research Assistant

Pittsburgh, PA
Job Terms:
Start date:
Posted By:
Courtney Schaefer

Job Description:

The User Experience team is a critical driving force behind gathering these insights and then using them to inspire and inform design. We are a multi-disciplinary team of interaction designers, visual designers, user researchers, copywriters, and web developers who collaborate closely with each other and with Engineering and Product Management to create innovative, and usable, products that people love to use.

We are seeking a Research Assistant to support the user experience team. You’ll conduct and assist in primary research efforts to help reveal what our users need from our products.


  • Conduct qualitative user research, primarily in-lab usability sessions 
  • User study moderation 
  • Administer questionnaires and surveys 
  • Assist other user researchers with various user research preparation activities 
  • Research plan and literature reviews 
  • Lab setup & management 
  • Liaise with participant recruiting teams and participant onboarding 
  • Note taking and data capture 
  • Highlight-video creation 
  • Data preparation and coding 
  • Basic user testing analyses 
  • Draft findings, recommendations, and reports based on user research 
  • Advocate research findings to diverse audiences through written and oral presentations.

Minimum Requirements:

  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience
  • At least 1 year industry experience conducting user research 
  • Experience with one or more of the following methods: usability studies, concept tests, benchmarks, diary studies, interviewing consumers, field research, surveys.
  • Detail-oriented and ability to work independently on a variety of tasks 
  • Strong oral and written communication skills. 
  • Effective interpersonal, communication, negotiation and collaboration skills. 
  • Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects.

Nice to Have:

  • M.A/M.S./Ph.D. (completed) in Human Factors, Social Sciences, Human-Computer Interaction (HCI), Computer Science, Product Design, or other field
  • 2+ years of relevant work experience. 
  • Strong knowledge of experimental design and statistical analysis 
  • Technical aptitude, familiarity with basic graphic and video editing tools preferred. 

Please answer the following questions and attach to your submittal:

1. Do you have experience conducting usability studies in industry? If yes, then for how long?

2. Which user research methods are you most familiar with?