#145543

Client Solutions Manager, Partner

Location:
New York, NY
Job Terms:
Temporary
Salary:
DOE
Start date:
07/22/2019
Posted By:
Carin Wallace
Date:
03/22/2019

Job Description:

Duties:

  • Provide answers to product questions and assist in product/tools education
  • Provide troubleshooting support to resolve issues by investigating issue and managing troubleshooting process
  • Identify optimization opportunities
  • Manage account creation process
  • Submit and manage operational requests with GSS team
  • Assist in RFP process
  • Assist reporting needs
  • Define and own account plans to unlock investments and drive client’s business key performance metrics
  • Develop performance marketing approaches for client to leverage ad solutions, creative approaches, and ad tech infrastructure
  • Collaborate with measurement partners to create learning agendas to help clients measure impact of marketing and adopt company measurement solutions
  • Partner with product teams and all cross-functional teams to act as point of contact and deliver collected and consolidated information that prioritizes customer requests

Skills:

  • Ability to communicate, collaborate, and work effectively on a team
  • High intellectual curiosity and hunger to learn in ambiguous environment
  • Excellent written and vertical communication
  • Proven ability to be able to manage multiple work streams at a time with high attention to detail
  • Advanced Excel skills and experience working with data preferred
  • Strong passion for problem solving and customer service
  • Passion for social media and general knowledge of advertising industry

Education:

  • BA/BS degree preferred
  • 3+ years of relevant experience in client servicing/ client operations. Digital media industry preferred
  • Financial services vertical experience is strongly preferred, but not required.

Client Description:

This TOP social media company, headquartered in Menlo Park, CA, was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate. With over two billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry  
  • Work in an Agile environment, in constant iteration and problem solving mode
  • Take part in global internal conversations that are happening with stakeholders, wherever they may be located, who are the best at what they do