Web Producer

South San Francisco, CA
Job Terms:
Start date:
Posted By:
Kate Gottfried

Job Description:

Our biotech client is looking for a Web Producer to join the Digital Customer Experience Department, which is a functional group within out client's Business Operations (GBO) - comprised of experienced digital experts who partner across CMG to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes. 

The Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through Web/Mobile. 

Key Responsibilities: 
• Drives customer-centric service delivery, quality production, and optimization for impact and efficiency 
• Manage multiple web and mobile projects (priorities and deliverables) simultaneously 
• Maintains high-quality data and leverage analytics to drive data-driven decisions 
• Manages production agency/vendor management and UAT team to coordinate approval for launch 
• Adheres to processes and standards for campaign management and assess operational metrics in order to prioritize work and develop business-focused recommendations 
• Delivers Operational Excellence by identifying and implementing process improvements, define and enforce the client's web standards defined by the DCX web team that enable great customer experience 
• Uses expertise to influence overall service roadmap and portfolio 
• Tests pilots and drives adoption of new capabilities 

• Deep familiarity with service production marketing technology, processes, and tools 
• Digital media knowledge and experience in multichannel/digital marketing preferred 
• Ability to apply data and analysis to make data-driven decisions to optimize web and mobile products in order to improve the Digital Customer Experience 
• Must have hands-on experience with Content Management Systems; Adobe Experience Manager a plus 
• Ability to evaluate web design and content to ensure that it is visually impactful, meets brand guidelines and exhibits all of the best practices for delivering fully responsive web content to the targeted audience 
• Must have hands-on skills with HTML and CSS 
• Strong project management skills to meet goals within constraints of time and budget 
• Excellent attention to detail, communication, organization and problem solving skills to ensure quality and consistency of deliverables 
• Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence 
• Learning mindset and ability to identify/apply learning to other situations 

Qualifications : 
• Bachelor's degree 
• 3-5+/5-8+ years experience working in digital/software marketing, digital production, marketing technology, or marketing operations related functions 
• 3+ years experience in website development and management of content-oriented websites 
• Experience with the digital landscape: web, mobile, online ads, social, apps, etc. 
• Experience with SEO and web analytics; experience with Adobe Analytics a plus 
• Self-motivated, driven individual who is happy working in a fast-paced environment; ability to work well independently or in a team setting 
• Strong sense of responsibility and accountability required 
• Experience in the software, CPG, pharmaceutical or biotech industry preferred