UX Researcher

Menlo Park, CA
Job Terms:
Start date:
Posted By:
Ryan Stipes

Job Description:

This position is based in our Menlo Park, California office. The right candidates will be excellent communicators, passionate about user research, comfortable in a flat, fast-moving organization, excited to collaborate, and focused squarely on impacting the experience.


  • Work closely with cross-functional product team (product management, data science, engineering, marketing, design, content strategy) to identify and prioritize gaps in the user experience and customer understanding
  • Generate actionable insights that both explore broad understandings and evaluate product experiences
  • Plan and execute end-to-end generative and evaluative research across the jobs ecosystem and family of apps
  • Design hypotheses and lead studies that examine behaviors and attitudes across multi-faced customer segment: consumers, businesses, and partners globally
  • Leverage strong communication and facilitation skills to proactively collaborate and help bridge alignment within and across diverse teams
  • Communicate research insights and illustrate suggestions in compelling and creative ways to help foster empathy, elevate customer understanding, and help achieve product and business impact
  • Willingness to travel

Required Skills:

    • 3+ years experience in applied product research
    • Expert in qualitative research and user-centered design methods, including but not limited to remote and in-person research, usability testing, and in-depth interviews
    • Motivated to use creative, but rigorous qualitative research methods with expert facilitation skills
    • Ability to ask, as well as answer questions for business
    • Strong and persuasive written and verbal communication skills
    • Ability to move quickly and balance multiple priorities and deadlines at a given time
    • BA 
      • Qualitative expertise in contextual inquiry, diary studies, and ethnography


    • MA or PhD in HCI-related field
    • 6+ years experience in applied product research

Client Description:

This TOP social media company, headquartered in Menlo Park, CA, was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate. With over two billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry  
  • Work in an Agile environment, in constant iteration and problem solving mode
  • Take part in global internal conversations that are happening with stakeholders, wherever they may be located, who are the best at what they do