Our large financial services client located in Smithfield RI (or Boston) is seeking a Writer / Digital Content Specialist for a year long contract assignment with potential for extension. This role is full-time and onsite.
The content team is looking for a writer to join their workplace services team who can:
-Write conversational flows for chatbot, focusing on voice, tone, style, and standards.
-Write about complex financial concepts in an easy-to-understand way.
-Collaborate with business partners, UX designers, and usability specialists.
-Track progress of chatbot conversations and measure impact.
-Be creative, strategic, and good-humored under tight deadlines.
-Geek out over brand guidelines.
-Work with legal reviewers to ensure compliance.
Skills & Knowledge
Ability to write clearly, simply, conversationally
Experience with natural language processing (NLP)
Understanding of chatbot architecture
Ability to creatively solve problems
Possesses a learning mindset
Basic understanding of retirement and health care plans
Relationship-building skills and confidence to seek answers within teams, business units, and large organizations
Ability to work independently, quickly, and thoroughly to prioritize and complete tasks under multiple deadlines
Presentation and communication skills
Data-driven approach to decision making
Interest in artificial intelligence and machine learning
Education & Experience
· Applicable undergraduate degree
· Financial services experience preferred
· 5+ years of writing for digital experiences
· UX experience