UX Design Facilitator

Austin, TX or Denver, CO or San Francisco, CA
Job Terms:
Start date:
posted by:
Robin Mortenson

Job Description:

Our client is looking for a UX Design Facilitator. This is an on-site 12-18 months assignment with benefits - Medical Dental and 401K. Ideally, this role would have you sitting on-site in Austin. Open to having you sit on-site in Denver, CO or San Francisco, CA. 

UX Design Thinking Training Facilitator 

The User Experience and Design team within the digital services team is a multi-disciplinary group of user experience designers, visual designers, content writers, accessibility subject-matter experts and researchers. They work with strategic business and technology partners across the enterprise to build best-in-class software experiences for our users. 

The digital services team uses a design-thinking led, Agile approach to rapidly ideate, iterate and test new ideas related to specific user journeys or specific business opportunities. 

Their work is at the heart of the company's digital transformation. They work with product development teams to embed design thinking practices in their work – enabling continuous discovery to blend with agile development practices. To support this, they are creating new trainings. These highly interactive workshops bring together a full cross-functional product development team (product owners, developers, designers, researchers, content strategy) to focus on the modern product development process and team roles. 

Your Role 
As a member of the training development and delivery team, you will be responsible for key aspects of the training design, including 

• Develop course templates hand-in-hand with the Digital Transformation training team 
• Deliver hands-on design thinking workshop 
• Pre-consult with the cross-functional teams to modify the base workshop template to best meet the team’s needs 
• Work closely with the UX team members to create materials and understand the cross-functional team’s needs 
• Follow-up coaching for the cross-functional team 
• Champion design thinking, human-centered design and the needs of our users 
• You will bring your expertise and knowledge to help train and facilitate integrated Design Thinking practices into the Agile working methodology. 
• Help customize Design Thinking training material where needed to meet the needs and expertise level of the training group. 

Why your work matters: 
• You will support an engaged set of employees who are eager for tools and training to support working in a highly collaborative environment 
• You will work with an engaged design team that fosters a learning environment 
What you have: 
• 3 years’ experience facilitating Design Thinking workshops 
• 3 years’ experience in professional business communications 
• Expert in Design Thinking methods 
• Adept in agile methodologies and Lean UX Practices 
• Solid project management skills 
• A self-starter who can organize your work and drive it forward in short timeframes with limited direction. 
• Ability to travel, up to 50% 
• Design experience a plus 
• Additional experience in developing positive team dynamics, and convergent/divergent thinking practices a plus

Client Description:

It’s not often that we get to say “yeah, but just listen to what they offer…” about our larger clients. Most people look at the awesome job description, then read “Financial Services Industry” and move on. We’ve heard it a thousand times! Know what else we’ve heard at this client just as much? “Wow! I’m so glad I took this job! This is not your father’s financial services company!”

Work here and experience:

- Opportunities to work with cutting-edge digital business strategies & projects

- Huge work-life balance culture

- Diversity-focused workplace

- Strong potential for temp-to-perm conversion (almost half of the people we've placed here have converted to a permanent position, either the one they're working in, or in a related department)

- Great Aquent community to work with onsite, including our bi-annual talent recognition program, which stems from the client managers’ own feedback (read: they’re engaged and interested in your future!)

- Don’t forget the massive points on your resume for being part of a cutting-edge team, leading the way in breathing fresh air into the financial services industry

With a customer experience focus in mind, our client is leading the way in the financial industry with their digital marketing & technology platforms. They recognize that today’s customers are technically savvy & independent as well as highly creative, and they’re working to be the best at serving them. We see this through how they are building platforms that allow customers to take ownership of their financial future, using video, animation, and social media to market to the end user. Their in-house digital agency has won numerous IHAF awards for their tools and cutting-edge technology. Working with this company, you would be working with groups and/or department such as an IHAF awarded digital agency, user experience, product development, communication strategy team and much more talented professionals like yourself. Come join us!



Background and drug screen required.