Service Design Consultant

San Francisco, CA
Job Terms:
Start date:
posted by:
Kevin Witthuhn

Job Description:

Service Designers - A Fortune 500 banking operation in San Francisco is looking for a Service Designer for the development, implementation and upgrading of enterprise-level experiences for hundreds of thousands of digital and retail customers.


Sound interesting? Here are the role’s responsibilities:

  • Develop compelling digital user experiences with cross-functional product teams

  • Implement service upgrades in-coordination with web development teams

  • Conduct quantitative and qualitative research studies on stakeholders and customers alike

  • Facilitate service design workshops, action plans and follow up reports


To be considered, please take a look at candidate requirements for eligibility:

  • Online portfolio showcasing visual storytelling and/or product design experience

  • Qualitative & quantitative research experience

  • Cross-functional team coordination & collaboration experience  

  • Human centered design methodology

Client Description:

This Fortune 500, financial client has its foundation in San Francisco and provides legendary consumer and business services driven by generations of industry-leading professionals. For over 140 years, this multi-billion dollar institution has partnered with freelance professionals and experts to build a bank capable of thriving in the 21st century. With branches and offices globally from Hong Kong to Wall Street, constant industry is required of this hiring titan.


This socially responsible financial organization:

  • Actively promotes employees diversity

  • Partners with underserved communities to promote economic development

  • Continually adopts methods to reduce carbon footprint

  • Increases year-over-year philanthropic giving

  • Boasts long-term employee retention


Working here gets you in with a company that, in 2018, was recognized by Forbes as one of the best AI companies to work for. If social responsibility is a priority in your job consideration process, THIS is the company you want to be with. DiversityInc. lists them as a Top Company for Diversity, LGBT, Diversity Councils, and Veterans. In an ever-changing workplace landscape, this banking leader relies on steady innovation from it’s freelance partners to drive the conversation on adaptation and success in the digital economy. Be a part of something bigger!