Lead User Researcher

Manhattan, New York City
Job Terms:
Start date:
posted by:
Janna Karstens

Job Description:

Our Fortune 500 client, a leader in banking technology, is seeking a Lead User Experience (UX) Researcher for their User Experience team in their Manhattan, New York City location. This Lead User Experience Researcher opportunity is contract to hire, 40 hours a week, health benefits and 401K offered.

We are looking for a creative and resourceful Lead User Experience (UX) Researcher with strong design research skills. Naturally, we want someone who can think outside (and inside) the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in ways we haven’t even imagined. If you can explain why you’re that person, we want you! We are a multi-disciplinary team of designers, planners and researchers committed to designing the future of banking. We are responsible for delivering unique and innovative customer experiences across our company, its sites, applications, products and services. The team have diverse backgrounds, from design agencies, handset manufacturers, financial institutions, mobile carriers, to startups and content providers. We apply this variety and creativity in building the best possible future experiences for our customers. 

We are looking to recruit a seasoned UX Researcher to help lead our research initiatives. You will have a passion for user centered design, and practical experience in building and running the successful research projects that support it. A seasoned leader, you will also have impactful influencing skills, business intelligence and the ability to pull it altogether into engaging, visual outputs that support our strategy. 

This position will set the bar for quality by example, with energy and passion. You will need a strong point of view on design and research, a hands-on approach, and the ability to develop strategies for implementation. All within a complex ecosystem, while building meaningful relationships across the organization. You will advocate for the user in all you do; applying a deep and insightful approach to user understanding at every level. You are creative in your thinking and application of design methodologies, recruitment strategies and tool development. You enjoy working in a fast paced environment, being proactive and getting face to face time with our customers. Finally, you are a customer experience advocate and leader, excited about improving our customer’s lives through simple, intelligent and enriching products and experiences. 

UX Researcher Required Skills:

  • 10+ years of experience in user experience research and design 
  • Undergraduate degree in Human Computer Interaction (HCI) or related field required, Masters an advantage 
  • Experience in a variety of industries and platforms; digital, mobile and product design for example 
  • Ability to synthesize complex, interdependent, and sometimes competing needs 
  • Effective communication of research results and recommendations across roles & levels, internal and external team 
  • Awareness and practical understanding of traditional and new research methodologies and recruitment strategies 
  • Understanding of current technologies and their application and relevance to digital experience design 
  • Proven understanding of design principles, design planning and the role of insights and research in informing and leading strategy 
  • Very strong communication and interpersonal skills 
  • A focus on timely, relevant, visual and engaging outputs 
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment 
  • Ability to influence others and provide thought leadership on research and design 
  • Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
  • Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders 
  • Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus) 
  • Experience with multiple user research methologies such as Usability Testing, Contextual inquiries, Group Sessions, Participatory Design

Client Description:

It’s not often that we get to say “yeah, but just listen to what they offer…” about our larger clients. Most people look at the awesome job description, then read “Financial Services Industry” and move on. We’ve heard it a thousand times! Know what else we’ve heard at this client just as much? “Wow! I’m so glad I took this job! This is not your father’s financial services company!” Work here and experience: - Opportunities to work with cutting-edge digital business strategies & projects. Digital initiatives are at the forefront of this firm's strategy. - Work-life balance culture - no more agency hours! - Strong potential for temp-to-perm conversion. Nearly half of the people we've placed here have converted to a permanent position, either in their current role, or in a related department - Great community with 60+ "Aquenters" onsite! - Massive points on your resume for being part of a cutting-edge team, leading the way in breathing fresh air into the financial services industry. With a customer experience focus in mind, our client is leading the way in how we interact with our money. They recognize that today’s customers are technically savvy & independent as well as highly creative, and they are successful at being the best at serving them. Through massive investments by the bank, to cutting edge customer experience, this organization is truly best-in-class. Come join us!