Program Manager

Mountain View, CA
Job Terms:
Start date:
posted by:
Corey King

Job Description:

- Aquent's Client is looking for operations/ process improvement specialist to analyse, document, and improve existing worker management processes 

Daily Responsibilities:
- Understand and map existing processes, including creating process maps and process documentation 
- Identify opportunities for process improvement, focusing on customer experience as well as running efficient operations at a global scale 
- Deliver 1:1 client solutions, ranging from 'how to' questions to escalations and issues management 
- Conduct trend analysis across client needs/issues and proactively deliver business solutions 
- Conduct root cause analysis to solution for underlying causes - not just \'symptoms\' - escalate to project leadership as needed. 
- Summarize and report progress and status utilizing Google Sheets, dashboards, and other analytics tools 

Minimum Requirements:
- Bachelor’s degree in any field or 5+ years of equivalent work experience 
- 3-5 years of experience working on large scale projects (overall experience) with demonstrated ability to improve operational processes 
- Ability to document and create process maps 
- 2 years experience with Six Sigma/ Lean/ Agile methodologies having driven 2 global projects (minimum) 
- Good written and verbal communication skills as well as strong interpersonal skills. 
- Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands. 
- Solutions and client service-oriented, with an emphasis on creativity and relationships. 
- Ability to work in a team environment with a high sense of urgency. 

Preferred Qualifications:

  • Knowledge of Google docs/Google Sheets to create pivot tables or other data tables
  • Familiarity with contingent workforce operations