UX Research Assistant

Mountain View, CA
Job Terms:
Start date:
posted by:
Corey King

Job Description:

Project Overview: 
We are seeking a Research Assistant with Program Manager skills to support the user experience operations team, which is responsible for building programs that support researchers and product development across ads products. 

Overall Responsibilities: 

  • You’ll help organize and facilitate sessions that connect non-researchers (e.g. product and engineering teams) to their users to help them better understand how users experience our products. 
  • Schedule and communicate with program attendees 
  • Manage session logistics (e.g. room booking, etc.) 
  • Create session materials (e.g. scripts, note taking sheets) 
  • Facilitate and moderate sessions 
  • Liaise with participant recruiting teams and participant on-boarding 
  • Note-taking and data capture 
  • Summarize findings
  • Highlight-video creation 
  • Administer feedback questionnaires and surveys 
  • Assist other user researchers with various user research preparation activities 
  • Assist with recruiting participants when needed 

Top 3 Daily Responsibilities: 

  • Manage all aspects of session logistics 
  • Create session materials 
  • Facilitate and moderate sessions 

Required Skills:

  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience 
  • At least 1 year industry experience conducting user research 
  • Experience with one or more of the following methods: usability studies, concept tests, benchmarks, diary studies, interviewing consumers, field research, surveys. 
  • Detail-oriented and ability to work independently on a variety of tasks 
  • Strong organization 
  • Strong oral and written communication skills. 
  • Effective interpersonal, communication, negotiation, and collaboration skills. 
  • Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects. 
  • Comfortable presenting to and facilitating interactions with large (~40) groups. 
  • Proficient with spreadsheets or similar software, and Google Docs. 

Nice to have Skills (not required):
M.A/M.S./Ph.D. (in progress or completed) in Human Factors, Social Sciences, Human-Computer Interaction (HCI), Computer Science, Product Design, or other field 
2+ years of relevant work experience in industry 
Technical aptitude, familiarity with basic graphic and video editing tools preferred