As a Program Manager, you are responsible for understanding and improving the support experience of millions of users through scaled channels such as Online Help, Discussion Forums, and Social. You will support the User Research Team where you will be responsible for program management, coordination, and communications across numerous research related projects. Your strong program management skills allow you drive accountability for project delivery, successfully coordinate with cross-functional stakeholders and provide operational oversight for key project and team milestones.
Bachelor's degree or equivalent practical experience
3 years of experience in project and program management that includes partnering, coordinating, and influencing cross-functional stakeholders (e.g. UX, Engineering, Business, Analytics, etc.) within complex operational and strategic initiatives
Excellent organization, operations, and project management skills
Experience with managing user research programs (user studies, user behavior, targeted user research) and research agencies
Experience working across product, user research, and data analyst teams to understand user behavior and deliver product and user experience optimization through exceptional program management skills
Excellent written and visual communications skills