Education and Experience
This position requires at a minimum:
5-years of experience in writing, editing, or developing publishable material about technical topics, and
An associate degree, but preferably a bachelor's or advanced degree in English; journalism; communications media; technical communication; publishing; or other, related liberal arts.
Explain the publishing process to customers.
Estimate the time it will take to complete tasks and schedule projects to meet customer requirements.
Contribute as an effective team member.
Handle changing priorities and diplomatically react to advice and criticism.
Consult with production staff and customers to improve information design, structure, and organization.
Help customers to analyze and design information for specific purposes or audiences.
Explain to customers, the processes for funding, distributing, and storing files for publishing projects.
Research, fact check, write, edit, and help customers clear technical materials.
Edit manuals, handbooks, management instructions, notices, publications, signs, tags, and other documents for organization, comprehension, accuracy, grammar, spelling, punctuation, and style.
Reword information for clarity, conciseness, and (if necessary) specific tasks.
Monitor the clearance and approval process.
Monitor production stages.
Notify customers about the status of the project via email notifications throughout the stages of the publishing process.
Perform document management and tracking tasks for each document.
Guide customers on the requirements of Section 508 of the Workforce Investment Act.
Edit documents to be consistent with concepts and use of “Plain Writing.”
Find process solutions to problematic projects by gathering data and interviewing customers.
Meet with customers and team leader to identify issues with particular projects.
Manage multiple, complex document projects simultaneously.
Understand the capabilities of publishing software and content management repository.
Prepare documents for composition using the high-end book publishing and track changes features of Microsoft Word.
Use knowledge of Microsoft track changes to help customer submit documents.
Respond to requests from the Material Distribution Center to upload artwork to BlueShare to reprint documents or coordinate revisions if necessary.
Help customers develop usability surveys to ensure the information being presented is clearly understood by the intended audience and know how to test and analyze functionality and usability.