#141847

UX Researcher

Location:
Richmond, VA
Job Terms:
Temporary
Start date:
01/21/2019
posted by:
Chelsea Caudill
Date:
12/17/2018

Job Description:

Our Fortune 40 client, a leader in banking technology, is seeking a User Experience (UX) Researcher to join a product team in Richmond, Virginia. This User Experience Researcher opportunity is contract to hire, 40 hours a week, health benefits and 401K offered.

Please send resumes directly to ccaudill@aquent.com 

As a User Experience Researcher you will be responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for a variety of digital banking projects and will be able to demonstrate experience and expertise planning, leading, and executing user research programs. In a nutshell, we want to out-distance the competition and vastly improve any customer tool, application, or web/mobile property we touch. Your role will be focused on both qualitative & quantitative research, presenting to internal & leadership teams and research within digital messaging (email, text, push notifications & even web landing pages.) A/B testing for messaging will come in handy here! 

***This is a great opportunity where you will really get to own and design the research process and use results to directly help teams drive business goals. 

User Researcher Responsibilities:    

  • Take a question or a problem and be able to translate it into a testable hypothesis, complete with a specific method and tasks that illuminate the heart of the issue.
  • Be able to quickly understand the needs of our internal clients, especially as they relate to who their users are and what questions they really need to have answered.
  • Develop research strategies and proposals and execute on time and on budget.
  • Provide design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each.
  • Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.
  • “Synergize” with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.
  • Perform other miracles and mythic feats as assigned, then figure out what else needs to be done.

User Researcher Key Skills:

  • Extensive knowledge of user experience research tools and techniques (e.g. field research, heuristic reviews, usability testing, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each.
  • Independently scope and plan a research program (can include multiple projects with multiple related studies), consulting with relevant stakeholders and team members.
  • Conduct competitive and comparative research and analysis to complement user research.
  • Leverage heuristics, VoC, statistical analyses, and other insightful methods to triangulate user pain points.
  • Ability to connect research findings from multiple projects/sources and provide insights on a higher order.
  • Confidently apply a range of frameworks to synthesize and solve research problems.
  • Experience planning and facilitating workshops (hypothesis, concepting, design-thinking, insights) with stakeholders to facilitate the design process.
  • Ability to mentor and lead other researchers.

User Researcher Qualifications:

  • 5+ years of user experience with multifaceted responsibilities. We prefer a mix of web and mobile experience.
  • Qualatative & quantative research experience 
  • Omni-channel messaging knowledge and understanding. 
  • Related experience in another field such as interactive design, information architecture, and/or market research is a plus. 
  • Strong understanding of user interface design practices and principles a must, better still if you can demonstrate experience relating to research.
  • Strong project management, strategic, and negotiating skills are central to the position. 
  • Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious. 
  • Ability to communicate research results, graphically depict data, and justify methods and approaches, orally and in writing.
  • Strong moderation skills and methods for group facilitation and consensus building.
  • Ability to work independently, in a team, and with or without direction is imperative.
  • Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous.

Client Description:

This client puts its money where its mouth is. As a leading financial services and tech company, they’re constantly pushing the envelope to adapt and stay ahead of trends - whether it’s trends in financial products or in the way they treat their customers. Our client sets the bar in customer experience.

Our Talent are working with “best-in-class” global marketing teams on omni-channel campaigns, leveraging innovative technologies to drive customer engagement. AQUENT Talent work alongside full-time employees presenting ideas to stakeholders and influencing business decisions every day.

Working here:

  • You’ll be pushed to bring thoughtful creative and marketing ideas to the table

  • You’ll be collaborating in an Agile environment to deliver purposeful projects

  • You’ll be working with a global brand - meeting customers where they live by leveraging AI, ML and VR