Conversation Designer

Mountain View, CA
Job Terms:
Start date:
posted by:
Ryan Stipes

Job Description:

Position Overview:
User experience (UX) is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the experiences we create. Our multidisciplinary UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and performance. We collaborate closely with product managers, software engineers, and many others to solve complex challenges and craft powerful experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Our philosophy: “Focus on the user and all else will follow.” 

As a Conversation Designer at Aquent's Client, you’ll leverage your expert knowledge of human language and communication to create seamless and natural interactions for digital systems across surfaces. You will be in a unique position to create voice-only and voice-forward experiences for products as diverse as Home Entertainment, Automation and Security, Automotive, Wearables, and more. 

Develop high-level and detailed storyboards, mockups, and prototypes to effectively communicate conversational interactions and design ideas. 
Create detailed, comprehensive conversation design specifications in collaboration with Engineering. 
Define and extend voice personæ for various new product areas. 
Evaluate usability and audio consistency of existing dialog flows and recommend design changes. 
Create guidelines, reference artifacts, and resources for third-party developers to assist in conversation design and prompt writing.
Develop and advocate design best practices and guidelines to ensure a consistent brand-experience for users across The Company.


BA/BS degree in Human-Computer Interaction (HCI), Linguistics, or a related field, or equivalent practical experience. 
3-5 years of experience in designing voice-only or voice-forward applications.

Experience in designing voice-only and voice-forward interaction flows across a variety of usability contexts and device types.
Experience with qualitative usability testing.
Experience on a design team that ships consumer products.
Experience in persona designing/writing.
Experience in designing and tuning directed dialog and natural language speech grammars.
Demonstrated technical knowledge of relevant topics in discourse analysis, pragmatics and prosody.
Technical knowledge of the mechanics of speaking and writing.
Fluency in Hindi and/or Portuguese.