UX Lab / Tools Tech

Seattle, WA
Job Terms:
Start date:
posted by:
Scott Toohill

Job Description:


Lab Maintenance + Troubleshooting

  • Daily check-in on all UX labs to troubleshoot and maintain all technology and peripheral devices to ensure end-user satisfaction
  • Assist researchers with set up of labs prior to research studies
  • Provide accurate, time sensitive, and effective solutions/assistance to researchers during lab use
  • Manage field equipment inventory
  • Use the ticketing system to open, track, and resolve all UX lab & related issues
  • Assist UX Lab Managers with construction of new UX Labs

Tool Administration

  • Coordinate trainings with external tool vendors
  • Manage distribution of tool licenses
  • Provide on-going technical support, documentation, training and assistance to UX Researchers

Skills & Requirements:

  • 3+ years of AV installation, operation, and troubleshooting experience – including but not limited to equipment integration, handling, break/fixing and configuring audio & video hardware, and cable & connector types
  • Experience with audio & video processing equipment, such as Extron
  • Familiarity with RJ45/CAT5, BNC, XLR, & TRS connectors
  • Familiarity with video recording and streaming concepts and codecs
  • Experience troubleshooting in Mac and Windows environment, including IP connectivity and application compatibility
  • Compelling communication and a strong customer service orientation
  • Detail oriented with ability to handle multiple projects simultaneously
  • Familiarity with ux/usability research & methods is strongly preferred
  • Familiarity with ux/usability research & methods is a huge plus.


  • Bachelor's Degree in Media Technology (or related field) or equivalent work experience


Client Description:

This TOP social media company, headquartered in Menlo Park, CA, was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate. With over two billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry  
  • Work in an Agile environment, in constant iteration and problem solving mode
  • Take part in global internal conversations that are happening with stakeholders, wherever they may be located, who are the best at what they do



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