At this major tech org, we believe breakthrough technology is created by constant experimentation, fearless exploration, and a commitment to long-term innovation. That’s where you come in!
Define and design the future of business as part of our Cloud & Artificial Intelligence focused group. We’re looking for an experience product content designer to craft new AI experiences, business apps, and conversational UI. This role is designing a major B2B software.
You’ll work in a multidisciplinary design team to co-create product experiences and content, collaborating with product managers and fellow content designers, interaction designers, visual designers, researchers, and data scientists. This position requires understanding of UX, technology, and the role language plays in design. (It isn’t a marketing role, though occasionally you may craft messaging and copy for that domain.)
The company and design team
Our mission is to empower every person and every organization on the planet to achieve more through our technology and innovation. To help make that a reality, we design solutions that help our business customers transform their companies. Everything from AI-infused experiences.
We ship business software that meets the same high bar for usability, performance, and design as the best consumer apps and services. And as product designers for AI and intelligence, we bring humanity and clarity to every product, experience, and conversation we design. Our studio’s core priorities:
Design experiences customers love
Work as one team
Become even better every day
You’re a UX strategist/writer/content designer-type who loves to learn, solve challenges, and dream up new ideas. You've worked on multiple products already, and you're looking for a new adventure. You’re excited about what’s possible when trends converge, in this case advances in traditional business intelligence, data analytics, artificial intelligence, and machine learning. And you’re OK with the hard work of defining away the complexity and managing for ambiguity in an emerging space.
You have a way with everyday human language — transforming complex into simple and sprinkling in moments that delight. Everywhere you look, you see ways to improve experiences (try as you might to turn off that particular superpower). And you're passionate about working on innovative projects that will change the world for the better.
You like to fix what's not quite right, shorten text so that it's pointed but not pointy, and make users unaware of how smooth their ride forward is (that's what UX is all about). You know how to reduce the number of screens in an app, to remove the extraneous, to drive users to the next page and the next, to shorten the path to done.
You bring these things to the role:
Experience shipping cloud services and/or mobile apps
Deep understanding of UX design fundamentals and the creative development process
Storyteller with a unique ability to develop UX from the customer’s point of view
Disciplined user of data to drive decisions and measure success
Self-starter who plans and executes work with minimal support
Evangelist of brand, voice, style, and UX standards among partner teams to raise content and product quality
Adept at prioritization in agile workflows
Comfortable with ambiguity, know your strengths, and have a point of view
Possess a decisive bias toward action
Proficient at influencing for impact
5+ years of combined experience in product design, content strategy, brand/digital marketing, e-commerce, editorial — whether in-house, agency, consulting
Strong design portfolio of both personal and team-based work (Your experience should demonstrate ability to handle complex and novel user experiences, creativity, leadership, and excellent execution)
• BA/BS degree (We know there are many paths that may have led you to the intersection of design and product development so we’re flexible on the specific area of study so long as there is a strong educational foundation to your career)
UX for technical and business customers
Designing for scenarios and personas
Research and usability testing
Brand voice and style
Product positioning and messaging
Copywriting and copyediting
Terminology research, formulation, and rationalization