Digital Account Manager

Los Angeles, CA
Job Terms:
Start date:
posted by:
Jennifer Torrens

Job Description:

Large Media and Entertainment client in Burbank is seeking a Digital Account Manager to join their team. This is a 5-month temporary role with the possibility of extending. 

Job Description: 

  • Supports digital account management team for domestic and international digital content distribution platforms 
  • Tracks asset creation and availability/readiness of core materials to support distribution requirements for each digital execution event (pre-orders, launches, asset refreshes, marketing/sustainment campaigns, etc.) 
  • Support process improvements for availing, collecting, formatting and delivering content assets in the digital space. 
  • Teams with the Lifecycle Planning and Product/Marketing teams to specifically address requirements associated with global digital product configurations and digital distribution platform profiles (capabilities, limitations and development roadmaps); provides project support on specific initiatives, which may be title franchise, market and/or platform specific 
  • Support team with managing multiple digital storefronts (ie iTunes, Google) and ensure storefronts are properly propagated with the correct product configuration, information and availability dates. 
  • Monitor storefronts to ensure availed content is live and non-availed content is taken down the storefront 
  • Document standard operating procedures and recommend process improvement ideas. 
  • Able to use multiple tools and systems to manage digital metadata 
  • Ability to communicate (written and verbal) with internal and external stakeholders 
  • Ability to consolidate and understand data sets in excel 
  • Ability to help facilitate root cause analysis and gather data points as requested by digital account management team 

Experience / Qualifications: 

  • Undergraduate degree in TV/Film, Business and/or equivalent work-related experience 
  • 1-3 years of experience in digital media / content distribution (willing to accept recent college grads if candidate matches other qualifications) 
  • Familiarity with the digital content supply chain in the entertainment industry 
  • Account management, customer service support and/or vendor operations experience 
  • Proficient in Microsoft Office suite (Excel & Powerpoint on intermediate level) 
  • Excellent communication (written and verbal) skills 
  • Excellent organizational skills and attention to detail 
  • Excellent customer service skills 
  • Proficient analytical and problem solving skills  Ability to work in a very collaborative, deadline-driven environment 
  • Ability to handle change and course correct plans as needed 
  • Genuine interest in digital content creation and consumption 

Must Haves:

  • Some level of understanding of the digital space (storefronts, Amazon, Google, etc.)
  • Experience in account management in terms of being able to talk to any partners --both internal (marketing teams, fulfillment teams, sales teams) & external stakeholders (Amazon, Google, Netflix, Hulu, anyone they distribute content to)
  • Must be flexible (issues that the team can't plan for and may need to stay late to resolve/support) 


Work Environment:

  • Team is constantly completing process improvements. 
  • This team currently does all of the digital account management for all partners for anything that is store-fronted. 
  • Candidates must be able to understand, learn, and document process improvements (team spends est. 2 hours per day on documentation), root cause analysis.