eCommerce Partnerships Experience Coordinator

Seattle, WA
Job Terms:
Start date:
posted by:
Meghan Healy

Job Description:

Our eCommerce Client is looking for a Partnerships Experience Coordinator! 

The Partner Experience Coordinator to play a key role in increasing the efficiency and efficacy of the Global Customer Experience team. The right candidate will have a customer-centric mindset and an ability to communicate effectively both with external customers and internal stakeholders. S/he will be organized, able to manage multiple work streams, comfortable interacting directly with partners in partner-facing situations, and have world-class writing and communications skills. 

Duties and Responsibilities 

  • Coordinate communications with partners through various channels, including customer forum, 1:1 and through social channels 
  • Serve as high-level escalation point to reach resolution on certain customer cases with the Customer Support team 
  • Perform “Voice of Customer” exercises with Partners to explore growth opportunities and uncover challenges 
  • Translate learnings into new content on EPN’s online help center and knowledge base; liase with team marketing managers to uncover various content opportunities 
  • Align educational resources to publishers at different lifecycle stages 

You have a unique combination of skills, talents and mindset, including: 

  • You are the voice of the partner on our team, so a passion for affiliate and performance marketing helps, and at least a sincere curiosity for it 
  • Outstanding writing ability 
  • Experience with Salesforce preferred, experience with CRM mandatory 
  • Exceptional skill working across different types of teams and managing to outcomes in complex & often ambiguous environments 
  • You have worked on distributed teams and are comfortable with inherent challenges, and are creative in approaches to getting things done 
  • Proven ability to achieve results while balancing and prioritizing work on multiple projects 
  • Innate interest in how and why things work the way they do. You are curious. 
  • A keen sense of how to approach complex problems – asking the right questions and getting to consensus