eCommerce Supply Chain Manager

New York, NY
Job Terms:
Start date:
Nov-Dec 2018
posted by:
Cassie Hunter

Job Description:

​AQUENT is supporting a major professional beauty products in their search for an eCommerce Supply Chain Manager! This is a FT Freelance long-term role with potential for perm/growth. 
Function: Supply Chain for Direct and In-Direct eCommerce 
Supervisor Title: Director, Digital Operations 
Location: New York, NY 

Manage tactical responsibilities for eCommerce supply chain, acting as a liaison between eCommerce Brands, IT, Operations and 3rd party or internal logistics/call center provider. Individual will be responsible to manager day to day activities between PPD Marketing, PPD Supply Chain and fulfillment/call center/OMS teams to elevate customer experience while optimizing performance. 

Job Requirements 

• 3+ years of experience managing 3PL (3rd Party Logistics) supply chain functions with proven success in optimizing performance for high volume direct-to-consumer eCommerce business 
• 3+ years of experience in managing 3PL call center optimizing performance while not compromising on customer experience and driving sales 
• Strong interpersonal and communication skills, possessing the ability to work in a team and with all levels 
• Demonstrates entrepreneurial spirit, attention to details, customer centric service orientation, improves performance (i.e. improves work process to save time & resources) and creative in problem-solving 
• Thinks strategically but stays on top of tactical execution 
• Thrives in fast pace environment 
• Knowledge of current digital media trends, promotional strategies and techniques 
• Familiar with executive level reporting and communications 
• Multitasker by nature who can manage multiple processes with a high level of quality and consistency 
• Knowledge of both digital creative and digital marketing across multiple channels and platforms 
• Proven track of driving call center and fulfillment results from eCommerce & digital marketing initiatives 
• Bachelor’s degree and interest in the beauty industry 
• High level of proficiency with Microsoft Office (Excel, Word, PowerPoint) 
• Knowledge of Salesforce Commerce Cloud (Demandware) and SAP are a plus 

Judgement and Decision Making 
This position requires a highly productive individual who can drive timely, harmonized, and fluid communication between internal and external (3PL) stakeholders across the PPD eCommerce portfolio. This includes daily coordination of supply chain activities across all functional areas (planning, call center, customer service, and order management/fulfillment) to optimize the eCommerce processing and work environment. It also requires an individual with a high level of interpersonal skills and diplomacy, and a demonstrated ability to justify fulfillment priorities. 

Tasks, Duties & Responsibilities % of time spent 
Day-to-day liaison with PPD eCommerce Brand Teams, Supply Chain and 3rd party vendors. Includes issue and escalation management. 40% 
Chair recurring tactical meetings with all teams involved with the E2E eCommerce teams, project management and lead planning for Q4 peak season (black Friday/cyber week) for seamless execution. 30% 
Support Director of Digital Operations in all aspects of strategy, road mapping and budgeting. 20% 
Monitor/generate daily/monthly metrics to call out opportunities to elevate customer experience and or optimize manning in call center and fulfillment + E2E eCommerce flow. For both Direct and Indirect eCommerce. 10% 

• New job or replacement? New 
• Full-time or part-time hours? 40 hours 
• On-site FT or PT remote? ONSITE
• Start? Week of 10/29 or folllowing
• Length of contract? Open ended – go through next year 

Client Description:

A major beauty brand, but you will be employed by AQUENT. Working with AQUENT gives you access to some pretty cool things:

    1.    You're paid weekly with the option for direct deposit Subsidized Health/Vision/Dental (including term life and LTD) benefits after your first four weeks of work (averaging at least 20 hrs/wk). Learn more about our awesome benefits here: https://aquent.com/our-dna/healthcare

    2.    Access to Fidelity 401(k) 

    3.    Access to the Flexible Spending Account Program (pre-tax payment toward commuter passes, etc.) 

    4.    Talent Rewards Program (we pay cash for referrals!) 

    5.    Free online courses via Aquent's Gymnasium to help you develop your skills: http://gymnasium.aquent.com/ 

    6.    Free online courses via Lynda.com 

    7.    Aquent Support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations. We're also there to help you find new opportunities when you're finishing up your current role.

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.