Requiring an unusual blend of technical and business skills, this position is responsible for developing and enacting strategic departmental communication plans. Communication plan responsibilities include working with department leads to define their area’s individual communication goals and objectives; defining a plan for achieving those objectives; driving and assisting with the creation of materials that support communication goals; and organizing and facilitating communication events such as webinars and other educational sessions. The individual fulfilling this role must be capable of working closely with customers to build relationships, and continuously gaining a deeper understanding of what success means for their area; most importantly, this individual must be able to make our customers’ success something that can be measured through metrics, and promoted through communications. Departments served by this function include Enterprise Architecture, Infrastructure, Enterprise Services Portfolio, and the Digital User Experience Team.
This position is designed for someone who (a.) is technically proficient with a data visualization tool like Tableau or Power BI, and (b.) is a clear, concise, and effective communicator and writer.
Required Job Qualifications:
*Bachelors Degree and at least 5 years work experience OR technical degree and at least 7 years work experience OR at least 9 years work experience.
*Ability to influence (indirect reports, stakeholders, and leaders) and execute while navigating organizational politics.
*Ability to simplify and standardize complex concepts/processes.
*Conflict management and Customer relationship management.
*Strategic vision and analytical thinking.
*Clear and concise verbal, written, and interpersonal skills with all levels of management and employees, including developing and delivering presentations.
*IT standards, procedures and policies (e.g., HIPAA.).
Preferred Job Qualifications:
*Experience creating and implementing a communication or public relations (PR) strategy.