Managed Services Supplier Manager

Mountain View, CA
Job Terms:
Up to $80+/hr. DOE
Start date:
posted by:
Corey King

Job Description:

​Project Overview:

The Supplier Partnership Manager provides a consistent approach in supporting the client, the program teams, and the supplier base in order to effectively optimize the programs. Delivering a high quality, cost-effective, methodology in a manner to support multiple client site locations. Engage, Innovate, and Grow all phases of supplier partnerships in order to increase productivity and encourage program growth within a fair and competitive environment.


Overall Responsibilities:

- Establishes and maintains partnerships with global suppliers to ensure project business goals and objectives are accomplished and achieved.

- Creates and fosters a partnership approach to business issues and provides resolutions created by the partnerships.

- Works through supplier strategies created to focus on efficient supplier activities.

- Develops and supports ongoing supplier recommendations with respect to requirements through business data transaction assessments, supplier performance, and market analysis.

- Manages the operational aspect of the supplier partnership by performing activities which provide evaluations of suppliers for adherence to required performance indicators and provides accountability.

- Train supplier team members to consistently confirm compliance and expectations have been achieved to accomplish Supplier Partnership goals.

- Evaluates supplier business practices, capabilities, competencies, distribution capabilities, eligibility to participate, financial viability and quality, ensuring the supplier is strongest option.

- Consults with Program Manager and other stakeholders ensuring proper selection and overall negotiations in order to maximize profitability.

- Responsible for identifying and resolving day to day issues impacting program strategy and ensures a timely resolution for supplier issues.

- Supports awareness of the supplier communities’ business activities and capabilities with client end user.

- Partners with project and diversity management teams which support efforts to meet diversity spend

- Identifies compliance related issues and works with the Compliance Department to find suitable resolutions while maintaining efficient processes to serve the client end user.

- Responsible for managing the effectiveness of the temp program, by measuring supplier performance and achievement against SLA's. Makes recommendations required to improve end user satisfaction where needed.

- Supports the creation of fair and competitive business practices in support of client objectives.

- Preparing performance analysis and ensuring optimal performance of its suppliers.

- Develops and creates supplier scorecards and prepares executive summaries to present to The Client, Program Manager, and client executives on a monthly and quarterly basis.

- Use statistics and business experience to make recommendations to optimize vendor program support.

- Ensures, monitors, and reports on supplier performance and metric measurements. Works directly with the Program Managers in developing corrective action plans.

- Manages quality reviews and metrics to ensure supplier compliance and quality service are meeting program objectives.

- Develops and partners with project management to conduct supplier events and ongoing business reviews. Create plans to develop efficient requirements for success.

- Supports billing negotiations and cost savings activities for programs.

- Participates in special projects and performs other duties as assigned.


Required Skills:

- Bachelor Degree in related field or equivalent experience.

- 7 years full time work experience, with five (5) years operations experience in a service level industry with a proven track record measured by increased responsibilities.

- 4 years of experience in a managed service program, preferably in supplier relationship role.

- Able to communicate effectively and clearly in writing and orally, both in one-on-one and in group presentation situations.

- Ability to establish and maintain effective working relationships.

- Experience within a personnel service organization preferable.

- Ability to interact and communicate with all levels of staff and management.

- Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Client Description:

One thing we know is that this client, as big as it is, is still setting the standard for not only the product they’re turning out, but for the way they conduct business.

Our client is the global leader in technology, with offices in many major cities. As different as those cities are, you can expect that the personality of each office is the same. Commonalities include bringing people together in the physical work space, outlets for creativity (outside work-related exercises), and a setup for brainstorming on the fly, whenever the opportunity strikes.

What they see in your resume, if you’re selected, is your ability to be an autonomous thinker, and a team player; someone focused, and driven to push the envelope who can also let down their guard and have fun with the team while doing it; someone who has the intellectual capacity to challenge even the most innovative thinkers without the hubris that tends to accompany it. No egos here!

Here, everyone is considered a project owner, and expected to give 100%, even when the path forward isn’t necessarily clear.

Work here, and know you’re working with a Forbes #1 rated company.

Work here, and know you’re setting the pace for digital products globally.

Work here, and find the challenge of your career!

And in case you’re afraid you won’t have time for other things, you’ll be able to take advantage of:

  • Fitness center access

  • Discounts on things like dry cleaning and oil changes

  • Free lunches

  • Convenient commuter shuttles