#137229

Public Content Contractor

Location:
Mountain View, CA
Job Terms:
Temporary
Salary:
DOE
Start date:
09/03/2018
posted by:
Katie Denfeld
Date:
08/27/2018

Job Description:

Part 1: Monetization Integrity Focs: The team specializes in providing top-notch support to content creators who create content that might conflict with monetization policies. The team manages the end-to-end support experience for creators who become ineligible to monetize due to violating Monetization Eligibility Standards (MES) and/or Brand Safety guidelines.

Part 2: 

  • Respond to internal and external requests within SLAs
  • Provide excellent service to all stakeholders (i.e. content creators, XFN partners, etc.)
  • Serve as an “on-call” in case of emergencies (may require weekend shifts)
  • Provide language support for the team if content needs to be translated
  • Aggregate partner feedback

Side Note: Hours Worked - 40 hours/week (this includes a rotational weekend shift)

Skills:

  • Full Professional Proficiency/Native reading and writing abilities in English and Spanish 
  • Highly-motivated and hard-working with the ability to think clearly under pressure, both individually and in a team environment
  • Ability to stay motivated while performing repetitive work
  • Ability to learn workflows and policies quickly and apply this learning to workflows
  • Avid Platform user with a passion for the product and ensuring a good user experience
  • Strong attention to detail with the ability to rapidly assess, analyze, and resolve complicated issues with varying degrees of ambiguity
  • Excellent written communication skills
  • Strong Understanding of various software programs, Microsoft Office, Outlook, etc.

Education:

BA/BS Preferred

Languages: English Read Write Speak

Client Description:

This TOP social media company, headquartered in Menlo Park, CA, was built to help people connect and share. Over the last decade their tools have played a critical part in changing how people around the world communicate. With over two billion people using the service and more than fifty offices around the globe, a career at this company offers countless ways to make an impact in a fast growing organization.

Working here, you’ll:

  • Be part of their mission of community building
  • Work on the most visible apps and services in the social media industry  
  • Work in an Agile environment, in constant iteration and problem solving mode
  • Take part in global internal conversations that are happening with stakeholders, wherever they may be located, who are the best at what they do