(Digital) Account Manager

Orlando, FL
Job Terms:
DOE + Benefits
Start date:
posted by:
Audra Kemmerling

Job Description:

  • This is a 1 year temporary assignment with potential to extend
  • ​Must have proof of eligibility to work in the US as W2 employee

Our Fortune 500 Tourism & Hospitality Client is looking for a Digital Account Manager to join their project team in Celebration, Fl. If selected as the Associate Digital Account Manager you will work with business partners to bring to life their Marketing, Sales and Brand needs on our client's Digital (DPRD) websites. This position works with teams across their Marketing and Sales, and other digital disciplines. The ideal candidate will have an understanding of digital strategy and delivery on owned and operated websites. The candidate will need to have strong strategic, collaboration and communication skills.

Position Responsibilities

Relationship Management – The Associate Digital Account Manager, under guidance from their leader, fosters effective working relationships and manages partner expectations, scope, budget discussions and project communications.

  • Develops strong partner relationships
  • Provides partners with a consistent point of contact and accountability for their digital business needs
  • Works collaboratively with cross-functional teams to address priority conflicts if they arise
  • Can frequently shift focus across multiple projects or lines of business
  • Collaborates with Manager and multiple partners to build business requirements, manage scope expectations, and deliver solutions within the established digital strategy
  • Collaborates with other Associate Digital Account Managers, Digital Account Managers and Product Analysts across various product lines and brands within the client to support a seamless Guest experience across touch points

Project Management – The Associate Digital Account Manager is responsible for translating marketing concepts into detailed product requirements and executable tactics.

  • Generates project briefs that illustrate the essential elements of a project including objectives, strategies, target audience, background, and execution considerations to share with Manager for approval
  • Writes detailed business requirements, or at least owns their quality
  • Responsible for the on-time, on-budget, on-strategy delivery of marketing- and operations-related projects
  • Escalates unresolved business, strategy, scope, and budget issues as appropriate to the Manager
  • Ensures appropriate review and sign-off of key deliverables with digital teams and partners
  • Fosters effective working relationships with internal Digital Creative, Production, and Technology teams and often brokers solutions between them
  • Communicates changes in business strategic direction or priority shifts to Manager, Product Owner and functional teams
  • JIRA ticket management – works with the Production team to address business clarification needs and remove roadblocks

Client Description:

Working here gives you the opportunity to have an affect on digital projects designed make people happy!

This team is responsible for the successful operation, and round-the-clock monitoring of sites and apps that provide connections and enhancements to multiple magical travel destinations globally. Think that sounds exciting? Well, that’s just the beginning!

We have an almost 30 year history of placing candidates with top notch skills with this client, to help push their digital initiatives to the cutting edge. Even as a freelancer here, you’ll see and do things you’d not have access to otherwise.

Feel like a kid again by working on things you’ve grown up seeing at a distance, and dreaming about one day having access to! This is the job you take when you can still remember saying “I want to do that when I grow up!”

As a freelancer with this media & entertainment company, you’ll work with the biggest brands, and most recognizable products and events in the world.

Have a happy, upbeat attitude? That, combined with a cutting-edge digital skill set makes you the perfect consideration for conversion to full-time, if the opportunity arises. It’s been known to happen!


Basic Qualifications

  • A minimum of 2-3 years combined business and digital experience
  • Experience with marketing, brand strategy and digital strategy
  • Experience with technical, user and business issues in a fast-moving digital organization
  • Willingness to take personal initiative
  • Strong verbal and written communication and leadership skills, including an ability to communicate effectively at the Manager level
  • Ability to work collaboratively across large matrix organizations

Preferred Qualifications

  • Experience with digital or technology platforms
  • Knowledge of the client's brands or Travel Industry knowledge

Required Education

  • Bachelor’s Degree or equivalent