#136255

SalesTraining Delivery Specialist

Location:
Las Colinas, TX
Job Terms:
Temporary
Start date:
08/13/2018
posted by:
Tova Dodge
Date:
08/02/2018

Job Description:

This role is focused on developing the “Training Team” that is applied to Inside Customer Support Business (when someone has questions about their account, etc) as well as Inside Sales or Commercial Sales and Retention. It is a trainer position that will first be helping with the local Sales Support team. We also hope to have them help “Train the Trainer” program in other areas. Will also be helping with assessing the quality of the training in this, as well!

Responsibilities:
• Responsible for training delivery & development requirements to ensure a world class sales experience 
• Coordination & delivery of intensive 4-week New Hire Induction course – covering Sales Skills, Business Delivery, Product & Service Knowledge, and Soft Skills 
• Run the day to day functional direction of trainees within the program training classroom environment 
• Track performance through student progress monitoring 
• Provide coaching and development feedback and readiness recommendations 
• Facilitate ongoing development of agents to enable swift progression through performance levels, act as trusted mentor to help outliers develop & maintain high sales and operational performance targets 
• Produce & deliver ad-hoc training sessions to address performance gaps and develop agent, coach & management skills 
• Partner with Coaches and Operational Management to identify opportunities of continual development, providing feedback on how training has landed with our agents 
• Provide meaningful insights to continually assess & shape our approach, and develop our training material – become an active participant in Training Review Cycle 
• Become the trusted development specialist in a fast-paced, collaborative, and dynamic teaming environment & effectively help manage opportunities and pipeline through the sales cycle 
• Act as trusted advisor for the hiring process, with active involvement in the assessment of new agents 

Sales Training Skills 
• Proven Sales training experience within an IT/call center environment 
• Engaging and facilitative training style with proven experience in training methodology and soft skills delivery 
• Highly skilled in conducting needs analysis and devising custom learning solutions 
• Ability to work with minimal guidance and quickly adapt to change 
• CIPD/NLP/MCT Qualification (or Local equivalent) highly beneficial 

Business Skills 
• Committed to self-development, thriving on a challenge and presenting a positive and professional attitude at all times 
• A proven track record of helping people succeed, preferably in a B2B sales environment 
• Familiarity with broad business customer, industry challenges, and ability to help people uncover specific client pain-points & develop relevant solutions 
• Passion for broad Cloud solutions and understanding of primary competitors 

Training will include: 
• Product and Solution Training 
• Executive Conversation Training 
• Solution Selling Techniques 

Business Skills:
• Committed to self-development, thriving on a challenge and presenting a positive and professional attitude at all times 
• A proven track record of helping people succeed, preferably in a B2B sales environment 
• Familiarity with broad business customer, industry challenges, and ability to help people uncover specific client pain-points & develop relevant solutions 
• Passion for broad Cloud solutions and understanding of primary competitors 

Sales Training Skills 
• Proven Sales training experience within an IT/call center environment 
• Engaging and facilitative training style with proven experience in training methodology and soft skills delivery 
• Highly skilled in conducting needs analysis and devising custom learning solutions 
• Ability to work with minimal guidance and quickly adapt to change