Program Manager

Vancouver, BC
Job Terms:
Start date:
posted by:
Bob Bailey

Job Description:

Team lead role with people and process management, need someone with strong tech lead and PM skills. 

Primary Responsibilities 
• Manage the operations team's day-today activities 
• Continual process improvements to drive greater team and process efficiencies 
• Interface with partner teams to define and develop operational & dev ops capabilities across a portfolio of cloud services 
• Provide weekly operational reports for engineer live-site perspectives and PM client impact perspectives 
• Sprint planning, initiative prioritization and management 
• Contribute to quarterly and yearly operational support strategies 
• Prepare professional reports and regular status updates of initiatives for executive review. 

Required Experience and Capabilities: 
• Very organized and detail oriented 
• Service operations processes; pre-production readiness, deployment, monitoring and maintenance 
• Service operations monitoring, alerting, triage and troubleshooting support 
• Incident management and reporting 
• Project management or Dev team management 
• Cross team coordination 
• Hands-on experience with full-lifecycle cloud service development & management 
• Execution focused with a strong attention to detail -- never let a partner promise drop 
• Fosters a healthy unified team culture 
• Strong communication skills 

Beneficial Skills and Experience 
• Current Azure services stack 
• Requirements management 
• Data visualization and story-telling 
• Video Streaming