The Program Manager, Design PMO, has a proven record of leading programs in a creative consumer product
environment. The ideal candidate will be well versed in managing a portfolio of projects for an in-house brand. In this
role, the Program Manager, Design PMO, acts as the scoping and program management lead for the Creative
department’s portfolio of product packaging, consumer engagement, and retail projects.
1. Planning, Analyzing, and Evaluating:
° Work closely with project sponsor, cross-functional teams, and assigned project managers to plan
and develop scope, deliverables, required resources, work plan, budget, and timing for new
° Determine if external contractors or vendors will be required to complete the plan. Act as a liaison
between the internal team and outside vendors for new projects.
° Develop RFPs to drive new vendor selection process.
° Identify key dependencies needed from cross-functional teams and external vendors; work with other
program managers to identify risks and opportunities across multiple projects within the department.
2. Monitoring and Reporting:
° Oversee and own assigned programs from initiation to closure utilizing brand-wide project
° Drive aspects of the governance process including monitoring and reporting out program and project
status, major issues/risks requiring escalation, and enforcing project constraints
° Monitor and manage scope by ensuring any changes are documented, prioritized, approved and
reported to all business teams and stakeholders.
° Manage creative/copy and external agency teams to ensure deliverable specifications are met and
delivered on time.
° Conduct weekly project portfolio reviews with Production, Creative, and Marketing teams to align all
stakeholders on priorities and schedule.
° Develop and manage budget for projects and be accountable for delivering against established
° Resolve escalated business issues and remove productivity barriers.
° Conduct post-project reviews with all stakeholders to analyze project successes and opportunities for
Process Improvement & Leadership
° Recommend changes to existing program/project management approach and related tools.
° Champion internal systems for higher productivity and working.
° Provide leadership within the department and monitor individual project coordinators.
Financial and Administrative
° Manage cross-project dependencies, prioritizing and coordinating shared resources with other program and
° Monitor all internal and external costs for assigned programs.
° Review WIPs and final billing reports.
° Bachelor’s Degree in Project Management, Marketing, Advertising, or Equivalent.
° Minimum of 7 years’ experience in program management for an in-house creative team.
° PMI Certification and familiarity with Agile Methodologies (or certification) preferred.
° Well versed in executing a portfolio of campaigns across multiple platforms.
° Great program management abilities.
° Self-motivated and willing to expand knowledge.
° Experience working with internal and external teams to develop and negotiate project scopes and budgets.
° Ability to self-manage while managing assigned teams and projects under tight deadlines.
° Proficiency in Microsoft Office is required; MS Project and/or other project management tools preferred.
° Excellent interpersonal and communication skills and the ability to work with colleagues at various levels.