Content Specialist

Austin, TX
Job Terms:
Start date:
posted by:
Annie Lucia

Job Description:


  • Write new articles and UI copy for our help center and community forums to support product/feature launches
  • Revise existing copy and information architecture to make educational and support properties more useful for customers
  • Help us maintain and sunset content as product and feature sets change
  • Participate in service/experience design sessions, helping us redesign the help center and community forums
  • Track content performance, including traffic, helpfulness, and resolution, and help us improve these metrics over time
  • Improve organic search discoverability and performance via SEO best practices
  • Play a central role in organizing content via information architecture best practices


  • Experience writing user-facing support content for a tech company (help center, knowledge base, etc.)
  • Experience with marketing writing (writing carefully, in a way that reflects positively on the brand for a mass audience)
  • A clear and direct writing style
  • The ability to tidily architect information to prevent redundancies
  • The ability to adopt a brand voice and style guide in your writing, and to write within the guidelines of a content strategy
  • Experience with SEO best practices
  • Experience with SQL
  • Experience analyzing content performance metrics, and using this info to inform content decisions
  • Experience using customer verbatims to improve content quality


  • Post-secondary education relevant to content writing or equivalent experience required 

Client Description:

An American company headquartered in San Francisco, California that offers file hosting services including cloud storage, file synchronization, personal cloud, and client software.

This cutting-edge file management company is looking for a Content Specialist for a 6-month assignment onsite at their offices in Austin, Texas.




***Please ensure FULL LEGAL NAME is noted on resume.***

***Please include portfolio or writing samples.***

***Background check is required for this position.***