Content Writer

Mountain View, CA
Job Terms:
Start date:
posted by:
Ryan Stipes

Job Description:

Overall Responsibilities: 
Content Writers take complex information and communicate it clearly, concisely, and accurately without relying on technical or corporate jargon. With a unique cross-functional perspective, content writers juggle a variety of writing projects, such as Help Center content, Product Requirements Docs, how-to guides, training docs, troubleshooting content, FAQs, and product announcements. You'll work with Program Managers, UX researchers and designers, Engineers, and Product Managers to determine which new product features need documentation, then create document plans, draft content, and resolve issues with existing documentation to keep it up to date. 

Top 3 daily Responsibilities: 
1. Understand complex technical documentation and translate into user-friendly language fitting for a Help Center 
2. Write, publish, and maintain high-quality proactive education and help content, such as FAQs, articles, product and project-related communications. 
3. Update internal and external Help Centers to reflect product updates and new feature integration in a timely manner 

Additional Responsibilities: 
- Organize existing documents, identify documentation holes, and spearhead efforts to fill them in 
- Collaborate with product and content experts, and build strong relationships with stakeholders 
- Work with learning strategist to design and develop product knowledge training documentation modules to be published both on and offline. 
- File localization requests for Help Center content 
- Work with internal knowledge management team to confirm agent workflow and updates 
- Work cross functionally with training team to ensure new content is reflected in agent training deck 
- Identify user needs, use cases, metrics, and feedback mechanisms to focus priorities 

Required Skills: 
- BA degree in English, Journalism, Writing, a related field 
- 2-4 years of experience in a Hardware Technical Writer role 
- 2-4 years of experience researching and writing effective documentation in a web production environment. Must provide writing samples 
- Experience working closely with engineering and product management teams as part of the software development process 
- Content management systems and support tools experience 
- Intermediate to advanced html and CSS skills 
- Passion for learning and documenting new technologies 
- Track record of problem solving and innovation 
- Experience designing material for a contact center audience. Translating technical or troubleshooting concepts into content that can be used in training.

Client Description:

One thing we know is that this client, as big as it is, is still setting the standard for not only the product they’re turning out, but for the way they conduct business.

Our client is the global leader in technology, with offices in many major cities. As different as those cities are, you can expect that the personality of each office is the same. Commonalities include bringing people together in the physical work space, outlets for creativity (outside work-related exercises), and a setup for brainstorming on the fly, whenever the opportunity strikes.

What they see in your resume, if you’re selected, is your ability to be an autonomous thinker, and a team player; someone focused, and driven to push the envelope who can also let down their guard and have fun with the team while doing it; someone who has the intellectual capacity to challenge even the most innovative thinkers without the hubris that tends to accompany it. No egos here!

Here, everyone is considered a project owner, and expected to give 100%, even when the path forward isn’t necessarily clear.

Work here, and know you’re working with a Forbes #1 rated company.

Work here, and know you’re setting the pace for digital products globally.

Work here, and find the challenge of your career!

And in case you’re afraid you won’t have time for other things, you’ll be able to take advantage of:

  • Fitness center access

  • Discounts on things like dry cleaning and oil changes

  • Free lunches

  • Convenient commuter shuttles