User Researcher

Boston, MA or Woonsocket, RI
Job Terms:
Hourly (Contract)
Start date:
posted by:
Christena Peterson

Job Description:

Aquent's Fortune500 client in Boston, MA is looking for a UX Researcher for a 6 month assignment (40h/rs 5 days, on-site in Boston, MA) with strong potential to extend beyond. This role will require travel approximately 1-2 times per month to the Providence, RI area, as well. All travel and parking will be reimbursed when traveling to the Providence location.


  • Design and administer usability studies on a wide range of web-sites and mobile apps 
  • Attend intake meetings with a variety of stakeholders and help guide discussions surrounding appropriate UX research methods to achieve business and design goals 
  • Lead all phases of usability test preparation including test script development, working closely with UX designers and product owners to develop a comprehensive research approach 
  • Identify and implement a variety of methods for getting input and feedback from customers, including lab usability studies, usertesting.com studies, online (remote-moderated) usability studies, and others as appropriate 
  • Analyze results and efficiently prepare reports detailing the outcome of usability studies 
  • Present findings with actionable recommendations to design teams, business sponsors and senior management 
  • Partner with other internal research functions (e.g. Marketing Research) to identify appropriate mix of research methods to determine future directions for our websites and mobile apps 
  • Collaborate with a Senior Manager to support the needs of Agile teams conducting iterative testing by offering advice, guidance and/or technical input 

Client Description:

About you: 
· Collaborative: Be prepared to embed yourself in a team of designers and product owners and work closely with them every day 
· Adaptive: Be able to work quickly and be flexible to meet the needs of the project, your team and the business 
· Positive: Be excited and enthusiastic for the research you are conducting; a great sense of humor and sense of fun can’t hurt, either! 
· Knowledgeable Leader: Your team will look to you to be an expert on research methods, test set-up, and moderation. Be prepared to field questions and educate your team on best practices. 


  • Minimum Bachelor’s degree in Usability, Human Factors, HCI, Psychology or additionally relevant field. Master’s Degree preferred. 
  • 2+ years experience in UX, Usability, and/or User Research fields – This includes considerable lab experience 
  • 2+ years experience in UX research 
  • 1 year moderating in-person usability studies 
  • Usertesting.com or similar remote, un-moderated testing platform experience 
  • High degree of professionalism combined with adaptability 
  • Comfortable working within a corporate environment, with established practices and processes 
  • Ability to swiftly revise and improvise research plans, shift priorities as the environment and deadlines dictate, manage multiple projects at once 
  • Excellent time-management skills 
  • Strong Microsoft Office skills, particularly PowerPoint and Excel 

Preferred familiarity or experience with: 

  • Planning formative studies combining both qualitative and quantitative research methodologies 
  • Setting up controlled experiments to validate specific UX research hypotheses 
  • Axure and or InVision prototyping knowledge a plus