#130992

UX Researcher

Location:
Pasadena, CA
Job Terms:
Temporary
Salary:
W2-DOE
Start date:
07/20/2018
posted by:
Alex McGhee
Date:
04/02/2018

Job Description:

User Researcher Conversion Optimization & User Research Digital Experience Center

This is a full time, on-site role for 1 year with possible extension.

You will have the opportunity to work with a large healthcare organization within their digital experience team to provide early stage research, insights and usability studies to create a better experience for their members.

-Required Experience: Minimum of 3 years leading and conducting user research studies.

-Preferred Experience: 4+ years leading and conducting user research studies in interactive/digital marketing, testing and influencing user experience on consumer-facing, heavy transactional products within a large organization

Top 3-5 Daily Responsibilities:

1. Conduct usability research both in-lab, online and in the field and provide recommendations for improvement.

2. Skilled in practicing ux research through-out lifecycle of product solutioning – discovery, definition, design and optimization.

3. Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.​

• The User Researcher will be primarily be responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for the company website, including identification of user needs and goals, task and workflow modeling, as well as rapid iterative usability testing, and more formal, in-depth testing.

• Will also research the user requirements and process flow of the websites.

• A successful User Researcher must be able to work with minimal supervision on multiple concurrent projects.

• The User Researcher will also showcase a quantitative grasp and understanding of differing metrics.

• He/She will have an interest and background in analytics to provide insight and a better understanding of user behavior to supplement further recommendations and identify design improvements.

• The ideal candidate will have a grasp on traditional usability studies ranging from one-on-one interviews to unmoderated testing and drawing from web metrics/analytics to drive optimal business performance.

• He/She will be a great analytical thinker, results- and detail-oriented, and be able to work on multiple concurrent projects independently.

• The User Experience Researcher should have familiarity using various web analytics and optimization tools.

• Success in this role greatly depends on the ability to effectively collaborate with internal and external stakeholders and across peer business units.

 Conduct usability research both in-lab, online and in the field and provide recommendations/opportunities for improvement/future considerations.

 Skilled in practicing ux research through-out lifecycle of product solutioning – discovery, definition, design and optimization.

 A skilled user advocate translating visionary business needs into actionable insights through user research

 Serve as a member of a team that acts as a 'repository' of research-based usability knowledge.

 Work with project business representatives and team members to test business requirements using heuristic/qualitative methods.

 Determine user needs by conducting task-focused analyses.

 Work with interaction designers to test proposed look & feel initiatives.

 Ability to combine quantitative metrics and qualitative feedback into actionable improvements

 Coordinate, conduct and moderate usability tests and prepare written analysis.

 Understand how ethnography and personas influence and form the basis of in-depth user requirements and iterative product creations and the evaluation of those design solutions.

 Demonstrated expertise in one or more of the following research methods: in-field research, HCI (human-computer interaction), usability testing, participatory design, introduction a/b testing, expert evaluation, or web data analytics (conversion analysis)

 Familiarity with quantitatively driven testing practices and a/b testing tools such as Adobe Target, Adobe Analytics or Google Analytics.

 

·Required Education:

Bachelors or advanced certification along with practical business experience in user research testing and data analysis

Client Description:

Taking a position with our client gets you in with a leader in its field.

Our client is a five-star medical provider who, as an innovator, was the first in their industry to offer electronic health records. They’re constantly on the forefront of innovation in the healthcare field, both for their technical advances as well as for their community involvement. Volunteerism and community service are critical components of their approach to improving the general health in all of their neighborhoods.

Our client practices what they preach, and has a strong commitment to work-life balance and a healthy lifestyle. On many of their campuses you can find fitness centers, walking paths, as well as volleyball and basketball courts. Stay healthy while developing your career path!

Aquent places talented writers, digital designers and user experience candidates, as well as editorial candidates with this market leader every day in one of a number of locations throughout California We’ve had the benefit of twenty years of experience placing talent at this company and there is an extensive network of talent here, not only actively working for Aquent, but also now senior members of the organization who have been converted to permanent employees over the years.