User Experience Researcher

Hartford County, CT
Job Terms:
W2, Hourly, Depends on Experience
Start date:
May 2018
posted by:
Blythe Churchill-Joell

Job Description:

Our client is interested in adding a User Research Consultant to their User Experience Design team. This role will be a leader in understanding customers’ emotions and behaviors and at uncovering meaningful; and surprising insights to drive design decisions. This Consultant uses customer insights to inspire teams to deliver experiences that solve customer problems and transform their work life. User Research Consultant will bring expertise at running research studies, analyzing the data, and using storytelling, data, and visualizations to lead project teams in translating findings into successful product designs. The Consultant may also conduct task flow analysis, usability testing, and use error analysis in a regulated industry. The individual in this position will work in a highly collaborative, cross-functional team to deliver products with best-in-class user experience

In this role,  the consultant will: recommend user research strategy and tactics, evaluate and generate research studies, develop personas, customer journey maps, produce research findings & recommendations, and educate clients on the benefits and ROI research.


Responsibilities Include:

• Maintain professional, consultative presence when on-site working with clients and teammates.

• Work with Head of UX & Design to identify strategic direction and processes to deliver against project objectives.

• Collaborate with program managers, engineers, designers, and senior leadership to communicate smart decisions about project direction to senior client leadership.

• Evangelize the adoption of user-centric evidence-based research process & best practices.

• Develop research plans with design and product leads to test and evaluate concepts, prototypes, and existing products.

• Conduct evaluations (e.g. card sort, tree testing, usability, heuristics evaluations), developing participant screeners and writing discussion guides.

• Conduct generative research (contextual inquiry, ethnography, data mining, analytics) to help team build deep user understanding and empathy. Synthesize insights into actionable insights and guidance: personas, journey maps, mental models, usability reports, etc. for shared and future use. Balance the level of detail for documentation with time.

Client Description:

Our client is a Fortune 500 company. Benefits Aquent talent are eligible for a generous health-and-wellness package. Our plan includes: Medical Insurance Aquent offers access to comprehensive In and Out of Network plans, with contributions toward monthly premiums and often with eligibility within two months of starting work. Retirement Savings Plan Aquent offers a 401(k) plan, managed by a leader in the retirement field and immediate vesting. Other features:

  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Professional training
  • Discounts and Perks


• 7+ years of experience in user research

• MA/MS in psychology, HCI, human factors, or engineering or a BA/BS in psychology, HCI, human factors, engineering

• Ability to work in up-front generative space as well as throughout product development that involves more iterative, rapid, and evaluative methods.

• Strong oral and written communication skills; experience presenting to executive-level audiences; proven track record of bringing clarity to messy data stories.

• Experience presenting to C-level executives and customers.

• Ability to move beyond data by translating customer needs, behavior and insight into user requirements, and work with engineers, program managers and designers to develop specs that achieve an intuitive and usable experience for our customers.