Digital Customer Experience Manager

Schaumberg, IL
Job Terms:
Start date:
posted by:
Michelle Yelverton

Job Description:

We are seeking a Digital Customer Experience Project Manager for an 8-9 month temporary role for our client in the energy industry.

The Digital Customer Experience (DCX) PM role will be responsible for project managing several critical projects across our Web, digital marketing, and web initiatives. This includes setting up and managing logistics for 5 face-to-face workshops across the US, facilitating the deployment of new "help me choose the right product" tools on our web site, managing our web improvement tracker and facilitating team meetings, tracking a partner locator project, helping deploy a new product health tool.

Across these projects we need someone with very strong:

Task management skills Communication and discussion facilitation skills

Emotional IQ Organizational skills

Note taking ability Influence skills

Flexibility Autonomy/willingness to problem solve

Also we'd like this person to track all of our functional projects in terms of weekly progress updates, checking with the various owners on next steps and needs, etc. We do not need someone formally trained/certified, rather would prefer someone with strong general communication and organizational skills

Knowledge of digital marketing or digital customer experience would be ideal.