Digital Workflow Specialist

Owings Mills, MD
Job Terms:
W2: $25/hr w/ benefits
Start date:
posted by:
Alicia Capobianco

Job Description:

Our large financial services client located in Owings Mills, MD is seeking a Digital Workflow Concierge for a 6+ month contract assignment. onsite, full-time.

The Digital Workflow Concierge is the Web Content Production Studio’s first touch team member, who takes great pride in owning the responsibility of making a positive first impression, then following it with exceptional customer service that aims to guide web content work in, through and out of the production studio. Day-to day activities will include the following:

•    Intercepting, welcoming and guiding anyone asking about and/or submitting requests

•    Evaluating incoming requests, and as needed, assisting anyone submitting requests with the processes and assembling the required inputs. This may include instructing and/or performing some of the data entry into job intake/ticketing/management systems.

•    Discerning when there is a need to escalate requests and other types of service issues to other team members for review

•    Documenting and assigning accepted requests to the appropriate web content team members

•    Setting expectations for downstream production processes, including roles, responsibilities and timelines

•    Generating activity and productivity reports

Required skills:

•        Associates/BA Degree in Web Development or Content Management, or related field and 3 year work experience

•    Working knowledge of modern office, internet and communication software and systems

•    Working knowledge of web content management systems

•    Some experience working with job request/ticketing and workflow management systems

• Strong interpersonal skills, with an emphasis on positive customer service

Client Description:

Freelancing long-term with Aquent gets you access to some pretty cool things:

- You're paid weekly

- Subsidized health and dental benefits after your first four weeks of work (averaging at least 20 hrs/wk)

- Access to Fidelity 401(k)

- Access to FSA Program (pre-tax payment toward bus or train passes, etc.)

- Direct deposit for your paycheck

- Access to our Talent Rewards Program (we reward for referrals!)

- Access to free online courses via Aquent's Gymnasium, to help you develop your skills: http://gymnasium.aquent.com/

- Access to free online courses via Lynda.com

- Aquent support: your Aquent Agent checks in with you during the course of your contract to make sure you're happy and progressing according to your expectations (we're also there to be looking for new opportunities for you when you're close to wrapping up)


Background & drug screen required