UX Researcher

San Jose, CA
Job Terms:
Start date:
posted by:
Lindsay DesRochers

Job Description:

Fortune 500 company is seeking a User Experience Researcher to work collaboratively with their design, product and engineering teams. You will design and execute primary research to understand their customers’ needs and pain points. 

Primary responsibilities: 
- Conduct multi-screen research to inform the definition and development of products. Research spans from generative research to design, launch and measurement of product performance 
- Design, plan and conduct user research, employing methods such as: remote usability, field studies, competitive evaluations, usability studies, RITE studies, surveys, diary studies, and other relevant approaches 
- Provide insight and vision to the team based on understanding user needs and behaviors 
- Lead stakeholders in translation of research findings into actionable results, activating design thinking and concept making through facilitation. 
- Build strong relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact on our global products 
- Synthesize research findings from other data sources (including market research, site analytics and secondary research) into meaningful recommendations and actionable results 

- Knowledge of research methods and tools for conducting research across devices and markets 
- Knowledge of user-centered design principles, UX standards and fundamental user behaviors 
- Knowledge of a variety of quantitative and qualitative user research methods including remote studies, lab and field studies, competitive benchmarking, diary studies, heuristic evaluations, survey research, etc. 
- Experience with remote usability tools 
- Deep understanding of the nuances of different methods and how best to combine them to meet research objectives 
- Ability to develop creative approaches to researching complex user experience problems and convey ideas in a tangible form 

Client Description:

A little about our Fortune 500 client... We are always looking for high-energy, self-motivated, committed individuals who are passionate about their work. Our team members enjoy a challenging environment that places the highest value on innovation, accountability and playing to win. Our group combines the entrepreneurial energy of a start-up with the resources and trusted leadership of a major corporation. Our culture is based on open and honest communication, respect for other points of view and a spirit of fun that keeps egos in check. We offer empowering roles worldwide with a focus on creativity, competitive pay and benefits, professional growth, and performance-focused rewards.


2+ years experience in user research for junior candidate and 5+ years for senior candidate 
Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, Information Architecture or related field 
Formal training (course work) in a variety of user experience research methods (such as lab and field research, survey design, statistical analysis) 
Commerce experience a plus!