Consumer Credit Servicing Product Manager
The Consumer Credit Servicing team manages the online and mobile app servicing experiences for all Consumer Credit products including our on-us virtual credit line (Credit) and third party co-branded credit cards. Our credit products are available in three countries (US, UK, and DE) and continue to grow to other strategic markets. The Servicing team is responsible for managing the customer experience for the entire life cycle of new products from solution design to build and implementation. We are also responsible for managing and improving our existing servicing experiences.
This individual will lead work on web and mobile app servicing experiences for our existing credit product interacting with both engineers and designers. They will be responsible for collecting and defining product requirements, technical development execution and launch. They will serve as product owner in an Agile development team and actively engage in backlog grooming, sprint planning, demo reviews and user testing.
Team: Consumer Credit Servicing
Purpose of Team/Key Projects: This team is focused on all credit products ( credit, credit cards) Hyper focused on servicing and experiences of the products. This team does not focus on acquisitions or check out. Everything besides those two things is what the team does. When a person goes into service, wants to make a payment, auto pay, understand the state of the account. This team works very closely with the ops partners.
This team works in a cross functional way. This person will be working with their own team. The people they work with is market, global ops, marketing ops, analytics, design, user research, engineering, QA testing. Also partnering with 8 ball, Hawk and other teams.
Reason for Posting: expanding in terms of portfolio. The team has become very large. The team is getting broken up and each team will have a product manager.
Start Date: 3/12/2018 End Date: 12/31/2018
Daily Schedule: 40 hrs/week
Typical Task Breakdown/Rhythm: Road Map and Requirements (25%) Live Operations (25%) Managing and working with the engineering team and UAD (25%) Experiences and solutioning (25%)
Interaction Level with Team: highly interactive role, may be interacting with external stakeholders
Work Environment: a very cross functional environment. The noise level is moderate, it can go in waves.
Chance for Extension: depends on budget and performance
This is very friendly. This is a really good team to work with, there is a lot of partnership and a lot mentoring.
This person will have a chance to work on different platforms. Will also get a taste of the consumer experience. For anyone who really enjoys looking at live experiences, looking at customer problems and very collaborative this is the right role.
The successful candidate will have:
▪ Two years of web or app servicing experience
▪ The ability to quickly learn both technology and business objectives
▪ Proven team leadership experience
▪ Excellent presentation skills
▪ Fluent verbal and written English
▪ Agile experience
Years of Experience: 3-5 years
Degrees or Certifications: Bachelor’s degree at the minimum
Disqualifiers: someone who is too junior. Someone who has not actually done product management before or shipped anything before.
Best vs. Average: needs to be diplomatic. Someone who has managed a team that has shipped something live (even a small taste of it).