Project Manager, Internal Digital Operations

Lake Forest, IL
Job Terms:
Start date:
posted by:
Christina Clark

Job Description:



The Project Manager, Internal Digital Operations is responsible for defining the tactical implementation plans to activate out client's Commercial Operations internal digital communications programs.  This individual will maintain a broad understanding of our client's capabilities and technologies in digital communications, primarily using SharePoint, as well as the latest trends in intranet development and emerging communications channels.  


  • Leads the development and implementation of internal digital communications strategies to support our client's business via the intranet and other media
  • Identifies opportunities to expand marketing & communication innovation and to effectively leverage existing capabilities across brands, areas and affiliates and the broader organization 
  • Measures usage and implementation; provides actionable strategies on how to increase value. Monitors site performance and metrics
  • Manages the execution of short and long term objectives and tactical plans for delivery of internal marketing and communications programs 
  • Maintains subject matter expertise regarding internal digital and intranet program operations in support of product managers, functional directors, public affairs, design agencies, as well as other key stakeholders
  • Partners with Commercial Operations teams to Identify opportunities and recommend/implement programs to enhance user experience, functionality and usage
  • Provides analysis of internal gaps, benchmarking against leaders in the industry, and digital communication opportunities to enhance business results
  • Manages the content and digital assets (ie, online training, marketing collateral, etc) to ensure compliant, accurate and timely communications. Provides recommendations on future content and capability requirement. 



• Bachelor's degree in marketing, business, communications or IT preferred

• Requires knowledge of digital communication strategies, intranet technologies, and experience with developing and implementing multiple projects simultaneously.  Also requires strong communication skills.  

• Strong customer service orientation, as well as proven problem-solving and consultancy skills, are required.  

• Content management experience is preferred, as is experience using Adobe Photoshop, Microsoft SharePoint, Excel, Word and PowerPoint.  PMP certification is a plus.